The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.
Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Role Overview:
To be responsible for managing engineer resources across the installs team.
Key Responsibilities:
Day-to-day management of the field-based install team including toolbox talks, training & mentoring, performance management, absence management
Point of contract for engineers / surveyors / QA over problems and issues on site
First escalation point for tenant issues and complaints
Rectifying issues with surveys and carrying out surveys when required
Liaising with admin team over planning and materials
Ordering materials and liaising with suppliers over materials and deliveries
Building and maintaining excellent client relationships including sending surveys, day-to-day contact resolving any problems or concerns, technical advice and customer care.
Providing technical support to engineers and office
Attending client meetings when required
Assist the install managers where required on both WIP and post-inspection of jobs including Handover for completed jobs
Assist with desktop audits on installations and invoice processing for sub-contractors
Point of contact for accounts admin when processing job costing and sending referrals to clients
What we can offer you
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.
In addition, the role offers:
Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status
Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]
Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks
