Job Role: Disability Rights Adviser
Reporting to: Disability Rights Advice Team Leader
Salary: £25,877.80 pro rata rising to £26,357.15 per annum pro rata after successful probation
Hours and working pattern: 22.5 hours per week 08:30 - 16:30 Tuesday/Wednesday/Thursday (flexibility can be discussed at interview)
Location: Equal Lives main office and in the community
Purpose of the role:
- To provide information, advice and guidance about disability related issues to our clients and members, focussing mainly on our contracted work in Norfolk
- To facilitate group support sessions for clients and members to receive information and advice
- Promote and grow Equal Lives’ charity membership
Principal tasks:
- Provide information and advice to clients and members via telephone, e-mail, or in a group setting (face to face and online)
- Organise, facilitate and chair group advice sessions with clients
- Log client interactions on our Charity Log system, ensuring accurate data recording to support reporting and contribute to reports as required, as well as adhering to GDPR.
- Keep up to date with changes to disability related legislation e.g. The Care Act
- Gather information on client and member views, using these insights to guide service and organisation wide developments in a user-led way
General Tasks:
· Always work within Equal Lives’ policies and procedures
· Work closely with colleagues to ensure that Equal Lives’ services are of the highest possible standards
· Work in a professional way, upholding boundaries
· Work in a way which is empathic and non-judgemental
· Empower clients and members, and undertake all duties guided by independent living philosophy and social model of disability
· Take part in supervision, team and other meetings as required
· Participate in open days, conferences and other events as required
· Provide cover for colleagues and undertake other appropriate duties as required
Key characteristics
Person Specification: Disability Rights Adviser
Key characteristics
Have an understanding or lived experience of disabling barriers and/or the Social Model of Disability
Commitment to equality of opportunity and empowerment of disabled people
Proven experience in an advice role or similar, preferably in the charity sector
Experience assisting people in complex situations who may find communication challenging
Personable and have excellent customer service skills
Ability to work well independently and as part of a team
Ability to organise and manage conflicting priorities within own and team’s workload
Feel passionately about the ethos of Equal Lives and work towards our desired outcomes
Significant experience of working with IT, including Office 365 – Word, Excel and Teams
Experience of facilitating group sessions e.g. chairing meetings or delivering training
Proven ability to meet or exceed targets
Personal experience of disability
Job Type: Full-time
Pay: £26,357.15-£28,634.93 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Sick pay
Application question(s):
- Do you understand that to have your application considered, you will need to complete the application pack?
- Do you have experience providing advice?
Work Location: In person
