Nourish is not simply a technology company; we are a digital partner for the social and health care sector rooted in human connections, with the person being supported at its core. We offer a range of co-produced software solutions tailored to the unique challenges of care, while still being flexible enough to meet the specific needs of each individual service we work with.
We are at an exciting stage of growth. While we are the market leader, we remain ambitious and dedicated to our mission. We continue to revolutionise the sector by investing in our platform and our incredible employees who make this impact possible.
The Release Manager plays a critical role in ensuring that new features and product releases reach customers in a consistent, high-quality, and well-coordinated way. This is a high impact role and sits at the intersection of the Nourish R&D and GTM teams.
The Release Manager is the connective tissue between internal release readiness and the customer experience of receiving a release. They are responsible for the standards, coordination, and communication that determine how a release lands, and for ensuring that every function with a stake in that outcome is aligned, informed, and prepared.
Establish and enforce controls around feature flagging, customer segmentation, and communications accuracy, preventing incidents such as features being enabled for customers contrary to communicated expectations.
Champion the customer perspective throughout the release process, ensuring releases are safe, coherent, and well-communicated from the customer’s point of view.
Own end-to-end management of Beta and Early Adopter Programs, including customer selection, onboarding, feedback collection, and synthesis.
Own the release plan and ensure all artifacts sitting closer to R&D, including release notes, internal briefings, rollout plans, and feature documentation are accurate, timely, and accessible to all relevant teams.
Ensure GTM teams, including Sales, Customer Success, and Marketing, are fully briefed and equipped ahead of every significant release, with RM and PMM jointly accountable for that readiness.
Own the release coordination process across Product, Engineering, Implementation, Customer Success, Sales and Marketing, ensuring all functions are engaged at the right time.
Drive a consistent operating model for how Release Managers and Product Managers work together, including shared cadences, templates, and escalation paths, reducing the current inconsistency experienced by GTM teams and customers.
Maintain comprehensive, real-time release documentation, including plans, timelines, dependencies, and decisions, accessible to all relevant stakeholders.
Own the communication of release updates across the business, ensuring outputs from planning forums (including the quarterly Product/Engineering offsite) are translated into clear communications for GTM, CS, and Leadership.
Ensure that measurable success criteria and impact metrics are defined for every significant release, established early in the lifecycle and aligned across Product, Customer Success, and GTM.
Track and report on release quality KPIs, including customer impact, feature adoption rates, and incident rates, using data to drive continuous improvement.
A systematic approach to building consistency, comfortable defining playbooks, templates, and operating models and getting teams to adopt them.
All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check, references, and receipt of appropriate Right to Work documents.
Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities, and styles.
