About You:
If you can demonstrate the following, we’d love to hear from you:
- Specialist experience supporting Arbor MIS.
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Experience in a similar or SaaS environment, an IT or Customer Service environment (ideally in the education sector).
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Clear and concise communicator, capable of producing written content to a professional quality.
- Experienced in strong customer service and communication skills and high-level problem-solving skills.
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Ability to learn quicky and understand new software, or used an MIS system either as an end user or support function
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Willingness to learn and become an expert in other Management Information Systems i.e. Bromcom, or ESS SIMS. Desire to increase sales/revenue and investigate new business opportunities.
- Comprehensive knowledge and experience of business application software including the use of Microsoft Office (Word, PowerPoint, Access, Excel and Outlook) and contact databases.
It would be desirable for you to have prior experience of delivering training & consultancy in Arbor, or supporting schools in the use of Arbor, ideally in a helpdesk environment.
Please note that this role is a fully remote role, but may require occasional visits to one of our offices in London, or Milton Keynes, alongside occasional visits to schools.
