The Company
Tempur is one of the UK’s leading mattress and pillow brands and number 1 in the premium price segment. We are a growth orientated, consumer focused, omni-channel company with an annual marketing spend of £10m.
We started our UK business 35 years ago selling our unique, innovative products and we have changed the UK mattress market. We sell directly to consumers via our online business and 12 retail brand stores. We also have strong retail partnerships with the UK’s leading furniture retailers including John Lewis, Bensons for Beds, Dreams and Furniture Village.
You will be a key contributor to our success. Our Store Employees are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalised, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store.
Key Responsibilities
- Be a brand ambassador and help achieve store sales and conversion targets
- Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
- Offer exceptional 1-2-1 customer service and ensure the customer comes first
- Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
- Knowledge and awareness of all promotions and advertisements
- Support Store Management team in achieving individual and store sales targets
- Execute the daily operational goals and priorities assigned by store management
- Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management
- Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
- Assist and process deliveries and organization of stock room, ensuring team work
- Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
- Maintain a clean and orderly environment in the store and back office/kitchen areas
- Being responsive and communicate of all Health & Safety issues
- Participating in team meetings by bringing fresh ideas, that are realistic and achievable
Job Types: Part-time, Permanent
Expected hours: 20.0 per week
Benefits:
- Company events
- Employee discount
- On-site parking
- Store discount
Application question(s):
- Confident customer facing
Work Location: In person
