At Cramond Residence, we believe that exceptional care is built on compassion, kindness and integrity. While our surroundings offer comfort and elegance, it is the warmth of our people, the strength of our relationships and the quality of our care that truly defines us. We are committed to creating an environment where every resident feels valued, respected and genuinely cared for.
The Food Services Assistant plays an important role in bringing these values to life by delivering a high-quality dining experience that enhances residents' wellbeing and enjoyment of daily life. More than simply serving meals, the role contributes to creating meaningful moments of connection, comfort and hospitality for residents, families and visitors.
Working closely with the wider team, the Food Services Assistant will ensure that meals are served with professionalism, warmth and attention to detail, while supporting residents to dine with dignity, choice and independence. Through a compassionate and person-centred approach, they will help create a welcoming atmosphere where exceptional care is complemented by outstanding hospitality.
At Cramond Residence, we believe that luxury is not defined solely by our surroundings, but by how people feel when they live, work and visit here. The Food Services Assistant will play a key role in creating memorable dining experiences and fostering a home where residents feel comfortable, valued and truly at home.
Key Responsibilities
- Provide a warm, welcoming and professional dining experience for residents, families and visitors.
- Serve meals, snacks and refreshments in accordance with residents' preferences, dietary requirements and care needs.
- Support residents to dine comfortably, promoting dignity, independence and choice wherever possible.
- Build positive relationships with residents and take time to understand their individual preferences and routines.
- Create a pleasant and inviting dining environment that encourages social interaction and enjoyment.
- Ensure dining areas are presented to a high standard at all times.
- Prepare dining rooms and service areas before meal periods and restore them afterwards.
- Demonstrate flexibility in supporting the wider team, undertaking reasonable kitchen, dining and service duties as required to ensure the smooth operation of the home and the delivery of an exceptional resident experience.
- Support the delivery of hospitality services for events, celebrations and special occasions.
- Respond promptly and professionally to resident requests and feedback.
- Contribute to a culture of exceptional customer service and resident satisfaction.
- Work collaboratively with colleagues across all departments.
- Communicate effectively regarding residents' dietary requirements, preferences and wellbeing needs.
- Support a positive, respectful and professional working environment.
- Maintain high standards of food hygiene, cleanliness and infection prevention.
- Follow all food safety procedures, policies and regulatory requirements.
- Ensure safe handling, storage and service of food and beverages.
- Support health and safety practices within dining and service areas.
- Report any concerns relating to resident wellbeing, food safety or service delivery.
- Contribute to a positive, respectful and supportive team culture.
Experience & Skills
Essential
- Excellent customer service and communication skills.
- A warm, friendly and caring approach.
- Ability to build positive relationships with residents, families and colleagues.
- Understanding of the importance of dignity, respect and person-centred service.
- Ability to work effectively as part of a team
- Good organisational skills and attention to detail
Desirable
- Experience within hospitality, catering, care, healthcare or customer service environments.
- Food Hygiene Certificate or willingness to undertake training.
- Experience supporting older people or vulnerable adults.
- Understanding of dietary requirements and nutritional needs of older people.
Personal Attributes
- Compassion, kindness and empathy in all interactions.
- A genuine desire to make a positive difference to residents' daily lives.Professionalism and pride in delivering excellent service.
- A positive, flexible and proactive attitude.Strong attention to detail and presentation.
- Reliability and a strong work ethic.
- Ability to work collaboratively and support colleagues.
- Commitment to delivering exceptional hospitality as part of exceptional care.
Pay: £12.71 per hour
Benefits:
Work authorisation:
- United Kingdom (required)
Work Location: In person
