Job Overview
Macdonald Operations Managers play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.
Duties
- Oversee daily hotel operations, ensuring smooth and efficient functioning across all departments including front desk, housekeeping, food & beverage, and maintenance
- Lead, supervise, and motivate staff to deliver outstanding guest experiences
- Develop and implement operational policies and procedures to optimise efficiency and service quality
- Manage guest relations, addressing complaints promptly and professionally to ensure high levels of satisfaction
- Coordinate with human resources on recruitment, training, performance evaluations, and staff development programmes
- Monitor financial performance, control costs, and optimise revenue streams
- Ensure compliance with health & safety regulations and hotel industry standards
- Organise staff schedules to meet operational demands while maintaining fair labour practices
- Foster a welcoming environment that promotes teamwork, professionalism, and continuous improvement
Experience
- Proven supervisory experience within the hotel industry is essential
- Extensive hotel experience demonstrating comprehensive knowledge of hotel operations
- Strong leadership skills with the ability to motivate diverse teams effectively
- Experience in human resources management including recruitment, training, and performance appraisals
- Excellent guest service skills with a focus on delivering memorable experiences
- Prior experience in hospitality management roles that involve overseeing multiple departments is preferred
This position offers an exciting opportunity for a dedicated professional to lead our hotel operations towards continued success. We value commitment to excellence, strong organisational skills, and a passion for hospitality.
Pay: £36,000.00-£40,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free parking
- On-site gym
- On-site parking
Work Location: In person
