THE OPPORTUNITY
As Head of IT & Systems, you’ll play a key role in shaping and leading our Systems function as we continue to grow at pace. With an exciting next stage of growth ahead, you’ll ensure we have the right systems, technology and infrastructure in place to support the business as it evolves. You’ll own our systems strategy and roadmap, working closely with senior stakeholders across the business to prioritise initiatives, manage resources and make sure we’re investing in the right technology at the right time.
You’ll make an impact by providing strategic direction across our systems landscape and ensuring our technology and infrastructure are ready to support the next stage of our growth. You’ll balance long-term systems development with operational resilience and day-to-day business needs, while leading a team and building strong relationships across the wider business.
This is a strategic and commercially focused role where you’ll directly lead our Senior IT & Systems Manager, AI Architect and work closely with wider business stakeholders to turn business priorities into structured, achievable systems initiatives. You’ll also take ownership of governance, oversee supplier relationships, budgets and strategic delivery, ensuring projects are well planned, effectively managed and deliver measurable value.
If you’re an experienced leader who thrives on building strong relationships, managing competing priorities and can confidently balance commercial needs with emerging technology needs, risk and resilience, this could be the perfect position for you.
The role is Monday – Friday 9am–5pm. You’ll enjoy the exciting buzz of our friendly offices in Banbury, Oxfordshire three times a week on average, with the flexibility to work from home for the remaining two days.
BEHIND THE BRANDS
We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity.
HOW YOU'LL CONTRIBUTE
Owning and maintaining our overall Systems Roadmap to ensure our priorities, resources and investment remain aligned with business objectives
Developing clear frameworks for prioritisation, capacity planning and delivery sequencing across strategic initiatives, operational resilience and business-as-usual activity
Partnering with senior stakeholders across the business to understand requirements, manage expectations and make informed decisions around priorities and trade-offs
Leading systems reviews and providing clear reporting on progress, risks, dependencies and key decisions
Aligning systems investment and project prioritisation with business strategy, operational objectives and commercial value
Defining and maintaining technology standards and architectural principles to ensure our systems remain scalable, secure, integrated and fit for the future
Overseeing systems delivery, project closure, documentation and post-go-live reviews, ensuring initiatives deliver measurable business benefits
Building and managing strategic supplier relationships, overseeing performance, contracts, service levels and commercial value
Managing systems budget planning and senior reporting, ensuring third-party resource is used effectively where required
Establishing and maintaining governance frameworks covering systems, security, access, acceptable use, change management and operational resilience
Collaborating with the Senior IT & Systems Manager on the technical implementation of agreed controls, cyber security, access management and disaster recovery
Leading and developing the Systems function, creating a culture of structured delivery, accountability, knowledge sharing and continuous improvement
Planning workloads across internal and external resource, ensuring the team is appropriately resourced against business priorities
Coaching and developing team members, supporting succession planning, cross-training and continuous professional development
Monitoring emerging technologies and industry trends, working with the AI Architect to identify opportunities to improve how we work and enhance the customer experience
Identifying opportunities to simplify processes, strengthen operational resilience and make better use of technology across the business
Championing Company values, policies and people management processes, including the health and safety responsibilities associated with leading a team
THE TALENT YOU'LL BRING
Proven experience leading a business systems, technology, transformation or operational systems function
Strong experience developing and managing technology strategies, roadmaps and prioritisation frameworks
A strategic mindset with the ability to translate business priorities and requirements into structured systems initiatives and delivery plans
Strong planning, prioritisation and stakeholder management skills, with the confidence to work with both senior and operational stakeholders
Commercially aware, with a pragmatic approach to decision-making, investment and resource allocation
Experience managing technology suppliers, contracts, budgets, governance and delivery performance
Strong governance and risk management experience, including establishing policies, standards and controls
Experience working with ERP, WMS, ecommerce, reporting or systems integration environments would be desirable
A good understanding of technology architecture and the principles required to create scalable, secure and integrated systems
Proven leadership capability, with experience developing and building the capability of a systems or technology team
Excellent communication skills, with the ability to simplify complex information and bring stakeholders with you
Highly organised, structured and comfortable managing multiple priorities in a fast-paced environment
A proactive and solutions-focused approach, with a genuine appetite for continuous improvement and innovation
A collaborative leadership style, with the ability to create accountability while empowering your team to deliver
PERFECTLY PACKAGED
A competitive salary DOE
33 days holiday including bank holidays rising to 35 with length of service
A broad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our benefits on our careers portal
Opportunities to make an impact as well as learn and develop further
An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal
Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.
We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.
