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Job Title: Cleaning Supervisor
Rate of Pay: £15.45 Per hour
Position Type: Permanent
Type of Employment: Full time
Hours: 37.5 hours per week
Shift Pattern: Monday to Friday (8:00 am -16:00 pm)
Location: Hitachi Rail, Northway, Little Stoke, Filton, Bristol, Bristol, England, BS34 7QG
Key Responsibilities
Contract Management
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Supervise the cleaning rail maintenance depot at Stoke Gifford in accordance with contractual KPIs and SLAs.
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Manage operational performance, service delivery standards, and compliance of North Pole.
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Act as the key liaison between Mitie operational teams and the rail client's engineering and depot management teams.
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Monitor service delivery against contractual obligations and identify opportunities for operational improvements.
Rail Safety & Compliance
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Ensure all cleaning services operate in accordance with rail safety requirements and depot safety procedures.
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Support the implementation and monitoring of RAMS relevant to rail depot environments.
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Ensure teams are compliant with depot safety rules, isolation procedures, and engineering working environments.
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Work closely with site management to ensure compliance with safety documentation and permit systems.
Operational Leadership
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Lead and supervise site-based teams including supervisor and cleaning operatives working within operational rail facilities.
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Conduct regular audits, and performance reviews.
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Oversee workforce planning to ensure adequate coverage across North Pole depo across all sifts.
Stakeholder Management
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Build strong working relationships with depot management teams, engineering staff, and operational leadership.
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Represent Mitie in operational meetings, safety briefings, and contract performance reviews.
Performance & Reporting
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Track contract KPIs and operational performance metrics. (Merlin, Q-Audit and Nilfisk)
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Provide performance operational updates to senior management.
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Manage supplier performance where subcontracted services are involved. (Nilfisk)
Essential Experience
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Rail depot experience
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Good communications skills
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Demonstrable experience of managing operational service delivery within rail or transport environments.
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Operational experience in safety-critical environment
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Proven ability to work within strict safety compliance frameworks.
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Experience working within rail maintenance depots, rolling stock facilities, or engineering environments.
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Understanding of rail depot safety processes and operational working environments.
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Familiarity with permit-to-work systems within rail engineering facilities.
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Experience supporting operational teams working around heavy machinery.
Qualifications / Training
Essential
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Demonstrable experience in contract supervision
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Personal Track Safety (PTS) awareness or willingness to obtain.
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LTSA (Line Track Safety Awareness) training or equivalent rail safety training.
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Experience working within rail depot safety environments.
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Understanding of engineering depot operational procedures.
Additional Competencies
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Strong supervision and organisational skills.
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Good IT understanding and knowledge
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Ability to operate within high-compliance safety environments.
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Strong stakeholder management skills when dealing with engineering teams and operational staff.
