About the role
Drom Clinic is a premium private aesthetic and medical clinic in the heart of Chelsea. We are looking for a polished, client-focused Receptionist to be the first point of contact for our patients — someone who combines warmth and professionalism with strong organisational, financial and sales skills. Prior experience in a medical or clinical setting is essential.
Key responsibilities
- Warmly welcome and greet all clients, ensuring a five-star first impression
- Manage all appointment bookings and scheduling via the clinic CRM system
- Handle inbound and outbound calls; answer patient enquiries professionally
- Present and pitch clinic services and treatments tailored to each client's needs
- Convert enquiries into confirmed bookings through confident, consultative communication
- Raise and issue client invoices, take payments, and maintain accurate patient records
- Reconcile daily income against invoices issued and escalate any discrepancies promptly
- Carry out monthly fire and safety checks — including testing the fire alarm system — and log the results
- Coordinate with clinical staff to ensure smooth patient flow throughout the day
- Uphold GDPR and patient confidentiality standards at all times
Requirements and skills
- Minimum 5 years' experience in a medical, clinical, or aesthetic reception role
- Background in a private hospital, aesthetic clinic, dental, or specialist practice preferred
- Proficient with CRM platforms and appointment management software
- Demonstrable experience of client invoicing, taking payments, and reconciling income to invoices raised
- Excellent verbal and written communication skills
- Sales-minded: comfortable presenting services and securing bookings
- Impeccably presented with a warm, professional demeanour
- Ability to multitask calmly in a fast-paced clinical environment
- Familiarity with medical terminology and patient care standards
- Valid DBS check required prior to commencement
Nice to have
- Basic Life Support (BLS) certification
- Experience in a luxury or high-end private aesthetic clinic
- Knowledge of aesthetic treatments (Botox, fillers, laser, skin therapy)
- Multilingual skills are a bonus
Pay: £31,000.00 per year
Work Location: In person
