Overview:
The ideal candidate will be joining a successful family business in the waste industry, well established within the area. As an Office administrator/customer service advisor, you will be essential in ensuring smooth office operations and providing excellent front-line communications with customers. The position requires excellent communication and organisational skills and the ability to work in a close knit team. A basic level of IT skills will be required. We are looking to fill the position with a full time employee but could potentially be flexible for the right candidate.
Key responsibilities:
Customer Support. Provide friendly and knowledgeable assistance to customers via phone and email, addressing inquiries, resolving issues, and offering guidance on skip hire options and procedures.
Data input. Using our management software to accurately upload customer information and produce waste transfer notes.
Payments. Securely and accurately process customer payments.
Competences & Skills
Communication. Excellent verbal and written communication with customers, suppliers and employees to ensure smooth daily operations.
Be proactive in resolving issues and communicating with customers.
Basic level understanding of IT.
Experience
Training will be provided so no industry experience is necessary however customer service experience and knowledge would be essential.
Location
You will be based in the Office at our Waste Transfer Station, OX7 5PY.
Benefits
Competitive salary
28 days holiday including Bank Holidays
Job Type: Full-time
Pay: £13.00-£14.00 per hour
Location:
- Chipping Norton OX7 5PY (preferred)
Work Location: In person
