Sales & Customer Service Executive
Location: Plymouth
Company: Office Shop Direct
About Us
Office Shop Direct is a leading supplier of office products, PPE, workwear, print, furniture and workplace essentials to businesses across the UK. We pride ourselves on delivering exceptional customer service, competitive pricing and building long-term relationships with our customers.
Due to continued growth, we are looking for a motivated and enthusiastic Sales & Customer Service Executive to join our friendly team.
The Role
This is a varied role combining customer service, account management and sales. You will be responsible for looking after existing customers while also identifying opportunities to increase sales and develop new business.
You will be the first point of contact for many of our customers, ensuring every enquiry is handled professionally and efficiently.
Key Responsibilities
- Managing a portfolio of existing customer accounts.
- Building strong relationships with customers through telephone and email communication.
- Processing customer orders accurately and efficiently.
- Providing quotations and following up outstanding quotes.
- Proactively contacting customers to check stock levels and identify sales opportunities.
- Identifying opportunities to upsell and cross-sell products.
- Resolving customer queries and ensuring issues are dealt with promptly.
- Working closely with suppliers to source products and obtain pricing.
- Keeping customer records and CRM systems up to date.
- Working towards individual and team sales targets.
- Providing outstanding customer service at every stage of the customer journey.
What We're Looking For
- Previous experience in sales, account management or customer service.
- Excellent communication and telephone skills.
- Confident speaking with customers and building relationships.
- Strong organisational skills and attention to detail.
- Able to learn our CRM quickly and use it confidently every day.
- Self-motivated with a positive attitude.
- Ability to prioritise workload in a busy environment.
What We Offer
- Competitive salary.
- Performance-related bonus and commission opportunities.
- Full training and ongoing support.
- Friendly and supportive working environment.
- Career progression opportunities.
- Company pension.
- On-site parking.
- Monday to Friday working hours – no weekends.
Why Join Office Shop Direct?
At Office Shop Direct, we believe that great customer service is what sets us apart. We're looking for someone who shares our passion for helping customers, enjoys working as part of a team and wants to build a rewarding career within a growing business.
If you're enthusiastic, driven and enjoy speaking to people, we'd love to hear from you.
Job Type: Full-time
Pay: £12.71-£14.00 per hour
Benefits:
- Casual dress
- Company pension
- Free parking
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
