Location: Sutton, London
Rate: £19.69 per hour (Umbrella)
Contract: Temporary (3 Months)
Pay: Bi-weekly
Desirable Requirement:
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Previous experience with local authorities, housing associations, or social housing is highly desirable.
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Experience in scheduling repairs and managing responsive maintenance works.
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This 3-month contract role is essential for coordinating and scheduling responsive repairs, maintenance works, and supply chain activities within a dynamic housing repairs service. The successful candidate will serve as a key contact for residents, operatives, contractors, and suppliers, ensuring that repair works are planned efficiently, resources are effectively utilised, and customers receive a high standard of service.
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Schedule and coordinate responsive repair and maintenance works.
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Manage diaries and appointments for direct labor operatives and contractors.
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Allocate jobs efficiently to maximize productivity and service performance.
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Monitor workloads and ensure repairs are completed within target timescales.
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Re-arrange appointments and resources where necessary to meet operational demands.
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Liaise with contractors, suppliers, and internal teams to coordinate repair works.
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Monitor the progress of jobs and follow up on outstanding works.
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Ensure materials, labour, and resources are available to support service delivery.
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Support the management of subcontractor and supply chain activities.
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Act as a first point of contact for residents and service users.
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Respond to repair inquiries by telephone, email, and council systems.
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Provide updates on repair appointments and job progress.
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Resolve customer queries professionally and efficiently.
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Deliver a customer-focused service at all times.
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Maintain accurate records of repair requests, appointments, and completed works.
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Update housing repairs systems and databases.
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Process work orders, job variations, and cancellations.
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Produce reports and performance information as required.
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Monitor key performance indicators relating to repairs and maintenance services.
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Identify scheduling issues and support service improvements.
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Assist managers in achieving service targets and operational objectives.
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Requirements:
Essential
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Good standard of education, including English and Mathematics (or equivalent).
Desirable
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Business Administration or Customer Service qualification.
Essential
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Understanding of scheduling and appointment management.
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Knowledge of customer service principles.
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Understanding of administrative and record-keeping processes.
Desirable
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Knowledge of housing repairs and maintenance services.
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Understanding of responsive repairs and planned maintenance.
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Knowledge of social housing or local authority services.
Essential
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Experience in a planning, scheduling, customer service, or administrative role.
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Experience managing workloads and appointments.
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Experience dealing with customers in a busy environment.
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Experience using computerised systems and databases.
Desirable
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Previous local authority, housing association, or social housing experience.
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Experience within repairs, maintenance, or facilities management services.
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Experience coordinating direct labour and contractor resources.
Essential
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Excellent organizational and scheduling skills.
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Strong customer service and communication skills.
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Ability to manage multiple priorities and deadlines.
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Good problem-solving and decision-making abilities.
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Strong attention to detail.
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Proficiency in Microsoft Office and scheduling systems.
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Ability to work independently and as part of a team.
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This is a 3-month temporary contract
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Rate: £19.69 per hour (Umbrella)
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Location: Sutton, London
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Pay is provided on a bi-weekly basis
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Previous housing repairs, housing association, or local authority experience is highly desirable.
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Opportunity to work within a busy Housing Repairs Service.
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Immediate start available.
