Job Overview
Banyan Jewellery is an established independent jewellery business based in Newton Abbot, Devon. For over 20 years, we have designed and supplied our own distinctive jewellery collections, working with both retail and wholesale customers in the UK and internationally.
We are looking for a highly organised and personable Office Administrator & Customer Service Assistant to join our small, friendly team as maternity cover.
We would ideally like the successful candidate to start in early October, allowing plenty of time to work alongside the existing team member and become familiar with the role before their maternity leave begins in early December.
The role is 3–4 days per week, with some flexibility around working days and hours. Our office usually operates from 9:30am until 4:00pm, and we are happy to discuss a working pattern that suits both the successful candidate and the needs of the business.
The position will initially run until the end of March 2027, with the opportunity to review the role and the possibility of staying on with the business beyond the maternity cover period.
The Role
This is a varied, hands-on position covering both customer service and general office administration. You'll be an important part of the day-to-day running of the business, communicating with our customers and supporting the wider team, particularly during our busy Christmas period.
Your responsibilities will include:
- Responding to customer enquiries by email and telephone in a friendly and professional manner
- Handling customer returns, exchanges and general after-sales enquiries
- Carrying out day-to-day administrative tasks and keeping records organised and up to date
- Updating and maintaining product information and listings across our websites and online sales channels
- Working with e-commerce platforms such as Shopify and Etsy
- Liaising with other members of the team to resolve customer queries and ensure orders run smoothly
- Assisting with packing and dispatching orders during particularly busy periods
- Providing general support across the office where required
About You
We are looking for someone who is organised, reliable and comfortable taking responsibility for their own workload. As we are a small team, being adaptable and willing to help across different areas of the business is important.
You will ideally have:
- Excellent written and verbal communication skills
- A friendly, confident and professional approach to customer service
- Strong attention to detail and accuracy
- Good organisational and time-management skills
- Confidence using computers and online systems
- The ability to learn new software and processes quickly
- The ability to work independently as well as collaboratively within a small team
- A flexible approach and the ability to prioritise during busy periods
Desirable Experience
Previous experience in any of the following would be beneficial, although training will be provided:
- Customer service or office administration
- E-commerce or online retail
- Shopify, Etsy or similar e-commerce platforms
- Managing or updating online product listings
- Digital marketing, including Google Ads, social media or email marketing
- Product photography and image editing, including experience with Photoshop, Lightroom or similar software
- Working within a small independent business
What We Offer
Being an important part of a small team means you'll gain experience across many different areas of an established jewellery business. The role offers plenty of variety, from communicating directly with customers to working with our online sales channels and supporting the day-to-day running of the business.
You'll be joining a friendly, independent company where you'll have the opportunity to learn, take responsibility and make a genuine contribution to the team.
This is initially a maternity cover position until the end of March 2027, with the opportunity to review the position and potentially continue with Banyan Jewellery thereafter.
Pay: £13.00-£14.50 per hour
Expected hours: 19.5 – 26.0 per week
Benefits:
- Employee discount
- Free parking
Work Location: In person
