About the Role
We are seeking a highly organised, professional, and personable Receptionist to join our established and well-respected team at Paul Crowley & Co Solicitors.
Reporting directly to the Operations Manager, the successful candidate will play a pivotal role as the first point of contact for clients, visitors, and external stakeholders, ensuring an exceptional standard of client care is consistently delivered.
The role of Receptionist is integral to the firm’s daily operations and reputation. You will be the face of the firm, demonstrating confidence, professionalism, and a positive, approachable manner at all times. This position requires someone who thrives in a fast-paced professional services environment, can manage multiple priorities, and is committed to providing an outstanding service both in person and over the telephone.
You will work closely with all departments across the firm, providing administrative and operational support, while maintaining the highest standards of confidentiality, accuracy, and efficiency.
Person Specification & Requirements
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Minimum of 3 years’ experience in a receptionist or front-of-house role within a professional services environment (legal, financial, medical, corporate, or similar)
- A professional and confident telephone manner, with excellent verbal communication skills
- Strong written communication skills, with a high level of accuracy and attention to detail
- A calm, organised approach, with the ability to manage competing priorities in a busy environment
- Highly personable, approachable, and committed to providing excellent client care
- A consistently professional appearance and manner, reflecting the firm’s values
- A proactive, flexible, and solutions-focused attitude with a strong work ethic
- Strong IT skills, including Microsoft 365 (Outlook, Word, Excel)
- Experience using case management systems (Proclaim desirable but not essential)
- The ability to handle sensitive and confidential information with discretion
- Excellent organisational and time-management skills
- Ability to work both independently and as part of a team
- Experience in supporting or training colleagues on reception procedures would be advantageous
Key Responsibilities
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Actively work towards individual and departmental targets and objectives as set by the Head of Department
- Answer, screen, and manage all incoming telephone calls efficiently, professionally, and without delay
- Manage and distribute all voicemails received via reception in a timely manner
- Provide telephone and administrative support to Directors and staff within a fast-paced working environment
- Greet, welcome, direct, and announce visitors appropriately in a friendly, professional, and courteous manner, in line with the firm’s client care standards
- Maintain proficiency in the use of Microsoft 365 and the Proclaim case management system
- Take full and detailed messages and distribute accurately via email, ensuring where appropriate these are logged within the case management system
- Maintain and manage the reception diary system, including booking and coordinating interview and meeting rooms
- Ensure the reception area is always tidy, organised, and presentable, with up-to-date marketing and client materials available
- Maintain a high degree of responsibility in consistently projecting the image, ethos, and professional standards of the firm
- Undertake a range of clerical and administrative duties as reasonably required
- Administer fax messages via email where necessary
- Handle incoming post, documents, and deliveries received at reception, ensuring accurate allocation to the relevant fee earner
- Coordinate and update the firm’s internal hand delivery spreadsheet and tracking systems
- Provide guidance and support to employees where required, including assisting with training on reception procedures
- Undertake role-specific training and demonstrate a commitment to continuous professional development
- Assist in ensuring compliance with Lexcel and other regulatory or quality standards
- Check all documentation received to ensure compliance with the firm’s AML policy and UK Anti-Money Laundering regulations
- Maintain strict confidentiality of all firm and client information, ensuring full compliance with GDPR and data protection requirements
- Support and participate in marketing, networking, and business development activities where appropriate
- Undertake any other duties as required by the Directors to support fee earners and wider staff
Benefits and Remuneration
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Competitive salary
- 25 Days Holiday plus public bank holidays (increasing up to 30 days with length of service)
- Additional birthday holiday*
- Enhanced maternity and paternity leave*
- Free parking
- Staff social and team-building events
- Auto-enrolment workplace pension*
- Professional development and training opportunities, including webinars
- Paid study leave*
- Breakfast clubs
- Free eye tests*
- Employee recognition scheme
- Friendly, supportive, team environment
- Interesting and meaningful work
- Terms and conditions apply
Paul Crowley & Co Solicitors is an established Liverpool law firm known for providing clear, compassionate, and practical legal advice. Our teams support clients in a wide range of areas including Family Law, Conveyancing, Personal Injury, Wills & Probate, Crime, and Landlord & Tenant. We invest heavily in developing our people, offering professional qualifications, internal progression routes, mentorship, and a strong culture of teamwork. When you join us, you’re not just taking a job — you’re becoming part of a trusted, community‑focused firm that values your contribution.
