Job Introduction
- Full time
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Monday-Friday
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£32000 per annum plus our Sodexo employee benefits package
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Opportunities for professional development
Helpdesk and Technical Compliance Coordinator
London WC2H 8NU
At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.
We are looking for a highly organised and customer-focused Helpdesk and Technical Compliance Coordinator to join our Facilities Management team supporting a prestigious corporate client.
This is a varied role that combines Helpdesk operations with technical compliance coordination, ensuring facilities requests are managed efficiently while supporting statutory compliance administration and document control.
As a Helpdesk and Technical Compliance Coordinator you'll:
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Manage and triage Helpdesk requests via CAFM, email, phone and in person.
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Log, allocate and monitor service tickets to meet SLA and KPI targets.
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Maintain accurate CAFM records and support operational reporting.
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Manage the shared Helpdesk inbox and provide excellent customer service.
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Liaise with contractors and internal teams to coordinate works and updates.
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Support workplace requests including lockers, signage and general facilities queries.
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Maintain compliance registers, track inspection and renewal dates, and issue reminders.
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Organise compliance documentation, audit evidence and SharePoint records.
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Monitor outstanding actions and escalate risks, delays and overdue items where required.
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Produce monthly compliance reports and support continuous service improvement.
What we're looking for:
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Experience in a Helpdesk, Facilities Management, Workplace, Customer Service or FM Administration role.
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Strong organisational skills with the ability to manage multiple priorities.
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Excellent communication and customer service skills.
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High attention to detail and strong administrative ability.
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Experience using CAFM systems, Microsoft Office and SharePoint.
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Confident coordinating contractors and maintaining accurate documentation.
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A proactive approach with the ability to identify issues and escalate appropriately.
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Desirable
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Knowledge of FM statutory compliance such as fire safety, electrical safety, L8, LOLER or F-Gas.
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Experience supporting audits and compliance documentation.
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IOSH Managing Safely, IWFM/BIFM qualification or willingness to work towards these.
Why Sodexo?:
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
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Unlimited access to an online platform offering wellbeing support
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An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
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Access to a 24hr virtual GP Service
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Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
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Save for your future by becoming a member of the Pension Plan
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Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
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Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
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Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Ready to be part of something greater?
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
