We are seeking an IT Support Technician to join our friendly and fast-growing Managed Service Provider. You will provide friendly technical assistance and support to our clients via email, telephone, and occasional on-site visits. The role will primarily be 1st line support with the exposure to more complex 2nd and 3rd line support tickets.
This is an exciting opportunity to gain hands-on experience with a wide range of IT systems, cloud services, and tools used by our clients across multiple industries. You’ll work closely as part as a key part of our small team, developing new skills in a supportive environment.
Key Skills (recommended):
- Microsoft 365 Admin Centre
- Windows 10/11 operating systems
- Customer service (telephone, email, remote support)
- Helpdesk/ticketing systems (Halo PSA experience beneficial)
Key Duties:
- Provide technical support to clients on a variety of IT issues via telephone and email.
- Troubleshoot hardware, software, and network problems in a logical and organised manner.
- Install, configure, and maintain software and hardware.
- Deploy and set up new equipment (laptops/desktops) in client environments.
- Respond to IT support tickets promptly, keeping clients updated and following up once resolved.
- Collaborate with other IT team members to resolve more complex issues.
- Assist in IT projects and system upgrades.
- Translate technical issues into plain English for clients, ensuring a positive customer experience.
- Manage workload effectively to meet client expectations.
Requirements:
- Full UK driving licence with access to a car for client site visits.
- Strong customer service and telephone manner.
- Excellent problem-solving skills and attention to detail.
- Familiarity with Windows operating systems and common windows applications.
- Confident, clear communicator who enjoys helping people.
- Good organisational skills.
Why Join iZan Business Solutions?
Alongside developing your technical skills in a varied role, we offer a range of benefits to make your time with us rewarding:
- Working hours: Monday–Friday, 8:00am – 4:30pm
- Progression: As the company continues to grow there will be regular employee reviews with opportunities to progress into new roles.
- Friendly team culture and a varied workload: – No two days are the same
- Modern Tools: Gain hands-on experience with modern tools and platforms: RMM, Halo PSA, TeamViewer, Microsoft 365, Azure, Intune, SharePoint
- Birthday = Holiday: Enjoy your special day as an extra day of paid leave.
- Free parking: Our office includes free parking for all employees.
No Agencies
Job Type: Full-time
Pay: £24,000.00-£29,000.00 per year
Benefits:
- Discounted or free food
- Free parking
- On-site parking
Application question(s):
- What is the specification of your current computer and did you build it yourself?
- if a customer calls in stating that their emails are not sending from their outlook application, what steps would you take to trouble shoot the problem?
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (preferred)
- Technical support: 1 year (preferred)
Work Location: In person
