Residential Property Manager
Reports To: Estates Director
Department/Area: Customer Care & Development
Direct Reports: N/A
Salary pa:
Type: Full-time - Permanent
Hours: Monday to Friday, 9am to 5pm (1-day WFH a week)
Location: BPS Offices
PRIMARY PURPOSE
The Residential Property Manager is responsible for the operational, financial and legal management of a residential portfolio within a large-scale mixed-use development. Acting on behalf of the landlord/developer, the role ensures regulatory compliance and effective handling of leasehold matters, disputes and tribunal proceedings.
This is a client-side position requiring strong stakeholder management, legal awareness and hands-on operational delivery. Key
KEY RESPONSIBILITIES
Property & Portfolio Management-
Oversee day-to-day management of residential assets, ensuring high standards of service delivery and resident satisfaction
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Implement asset management strategies to protect and enhance value
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Work alongside the managing agents, ensuring performance aligns with contractual obligations and KPIs
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Conduct regular site inspections to ensure compliance with health, safety and operational
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Standards
Lease Management & Compliance-
Interpret and support residential leases, tenancy agreements and associated documentation
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Advise internal stakeholders on lease obligations, covenants and landlord responsibilities
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Ensure compliance with relevant legislation (e.g. Landlord & Tenant Act, Housing Acts, service charge regulations)
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Work with the managing agents on service charge budgets, reconciliations and consultation processes (e.g. Section 20 where applicable)
Legal, Disputes & Tribunal Management-
Lead on residential disputes including breaches of lease, arrears, anti-social behaviour and service charge challenges
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Prepare and manage cases for tribunal proceedings (e.g. First-tier Tribunal (Property Chamber) or equivalent), including evidence gathering, submissions and representation coordination
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Work closely with internal/external legal teams on litigation, enforcement action and dispute resolution
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Manage forfeiture processes, possession proceedings and enforcement of covenants where required
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Maintain detailed documentation to support legal proceedings and ensure audit compliance
Financial Management-
Oversee residential budgets, service charge expenditure and financial performance of the portfolio
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Monitor arrears and implement recovery strategies in conjunction with the managing agents
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Review and approve major expenditure and ensure value for money
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Support long-term financial planning (e.g. reserve funds, capital works programmes)
Stakeholder Management-
Act as the key liaison between residents, leaseholders, internal teams, legal advisors, and the managing agents
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Handle escalated resident complaints and sensitive issues professionally and efficiently
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Provide clear reporting to senior leadership on operational, legal and financial performance
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Build strong relationships to support community engagement and reputation management
Health, Safety & Compliance-
Ensure compliance with all statutory obligations, including building safety, fire safety and regulatory requirements
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Oversee risk assessments, audits and remedial actions
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Ensure managing agents and contractors operate in line with regulatory and company standards
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Ensure compliance with all statutory obligations, including building safety, fire safety and regulatory requirements
SKILLS AND EXPERIENCE
Essential-
Extensive experience in residential property management (preferably client-side or in a complex mixed-use setting)
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Strong working knowledge of residential leases, service charges and landlord/tenant legislation
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Proven experience handling tribunal cases, legal disputes and enforcement actions
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Ability to interpret legal documents and liaise effectively with legal advisors
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Excellent stakeholder management and negotiation skills
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Strong financial literacy relating to service charges and property budgets
Desirable-
Professional qualification (e.g. IRPM, ARMA, RICS or equivalent)
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Experience working within large-scale developments
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Knowledge of building safety legislation (e.g. Building Safety Act where applicable)
COMPETENCIES-
Commercially minded with strong risk awareness
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Detail-oriented with excellent documentation and case preparation skills
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Resilient and confident in managing complex or contentious situations
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Strong organisational and prioritisation abilities
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High level of professionalism when dealing with residents and stakeholders
KEY INTERFACES-
Asset Management Team
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Legal Counsel / External Lawyers
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Managing Agents
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Residents & Leaseholders
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Finance Team
SUCCESS MEASURES-
Effective resolution of disputes and tribunal outcomes
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Compliance with legal and regulatory requirements
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Strong financial performance (service charge and arrears control)
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High resident satisfaction and retention
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Efficient management of managing agents
BEHAVIOURS:
Essential-
Shares and continually demonstrates BPS’s company values/way of working: Respect, Teamwork, Honesty & Integrity, Excellence, Commitment, Professionalism, Personal Development and Working Responsibly.
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Reliable, punctual and organised.
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Adds value and works with a high degree of autonomy; deadline-driven, outcome-focused.
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Embraces change and new ways of working; seeks professional development and constructive feedback to aid continuous improvement.
BENEFITS INCLUDE:-
Private Healthcare
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Enhanced Pension - 10% Employer Contribution
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Life Assurance - x4 annual salary
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Holiday: 25 days per year, plus bank holidays (additional day for each yrs service, capped at 3)
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Sports and social activities throughout the year
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Employee Discounts via The Retail Power Club app
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Employee Bonus Scheme
Reasonable adjustments are regularly offered to job applicants and used to make interview processes more accessible.
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