New Harmony Care Group is a growing, values-led care provider supporting young people and adults aged 17 to 25 with learning disabilities and/or autism in residential settings. Our services are registered with the Care Quality Commission and are built around person-centred, strengths-based practice.
We are committed to enabling people to live meaningful, independent, and fulfilling lives within their local communities. Our approach is proactive, therapeutic, and preventative, with a strong focus on positive behaviour support, risk reduction, and promoting wellbeing.
We use Nourish as our electronic care planning and recording system to ensure accurate, timely, and outcome-focused documentation that meets regulatory and best practice standards.
Our Values
We expect all staff to work in line with our core values, which reflect the CQC’s Key Lines of Enquiry (KLOEs):
- Person-centred care – people are at the heart of every decision
- Proactive and preventative support – reducing risk and avoiding crisis
- Dignity, respect and inclusion
- Partnership working with families, professionals, and the wider community
- Continuous improvement and learning
Role Purpose
The Residential Support Worker plays a key role in delivering safe, effective, responsive, and well-led support in line with CQC regulations. You will support residents with mental health conditions, learning disabilities and/or autism to develop independence, life skills, emotional wellbeing, and positive outcomes.
You will work proactively to:
- Maintain a safe, structured, and supportive living environment
- Reduce risks and promote positive behaviour
- Support residents to achieve personalised outcomes identified in their care and support plans
- Record high-quality, accurate care notes using Nourish
Key Responsibilities
Person-Centred Support
- Provide day-to-day support in line with individual care plans, risk assessments, and Positive Behaviour Support (PBS) plans
- Promote independence, choice, control, and inclusion in all aspects of daily living
- Support residents with personal care where required, maintaining dignity and respect at all times
- Encourage and support residents to access education, employment, training, leisure, and community activities
Proactive & Positive Behaviour Support
- Use proactive strategies to prevent distress, reduce risk, and promote emotional regulation
- Respond calmly and professionally to incidents, behaviours of concern, or crisis situations
- Follow agreed de-escalation techniques and restrictive practice guidance (where applicable)
- Contribute to behaviour monitoring and reviews to support continuous improvement
Safeguarding & Risk Management
- Recognise, respond to, and report safeguarding concerns in line with local authority and organisational procedures
- Promote a culture of openness, whistleblowing, and professional curiosity
- Carry out health and safety checks, environmental audits, and risk assessments
- Support safe lone working practices
Recording & Compliance
- Maintain accurate, timely, and outcome-focused records using Nourish, including daily notes, incident reports, and health updates
- Contribute to reviews of care plans, risk assessments, and outcome measures
- Understand and apply the Mental Capacity Act (2005) and best interest decision-making
Teamwork & Service Development
- Build positive and professional relationships with residents, colleagues, families, and external professionals
- Act as a role model for good practice and professional conduct
- Participate in shift handovers and contribute to effective communication within the team
- Support managers with audits, service reviews, and quality assurance activities
- Where required, take on shift-leading responsibilities
Essential Criteria
- Aged 18 years +
- Driving Licence (preferred)
- 6 months experience supporting adults with learning disabilities, autism, and/or complex needs (preferred)
Understanding of:
- Safeguarding adults & children
- Whistleblowing procedures
- Positive Behaviour Support and managing behaviours of concern
- Professional boundaries
- Ability to remain calm and responsive during challenging situations
- Strong verbal and written communication skills
- Willingness to work flexibly, including weekends, nights, and bank holidays
Desirable Criteria
- Level 2 Diploma in Health & Social Care (or equivalent)
- Care Certificate
- Experience working in CQC-registered residential services
- Understanding of Outcome Stars, life skills frameworks, or similar outcome tools
- Experience working with children and young people
- Experience in working in transitional services
Training & Development
New Harmony Care Group is committed to workforce development. You will:
- Complete a comprehensive induction programme
- Undertake mandatory training including safeguarding, PBS, MCA, health & safety, and autism awareness
- Be supported to enrol and work towards level 3 & 4
- Participate in supervision, appraisal, and continuous professional development
PLEASE BE ADVISED THAT WE DO NOT OFFER VISA SPONSORSHIP
Job Types: Full-time, Permanent
Pay: £13.00 per hour
Benefits:
- Casual dress
- On-site parking
Application question(s):
- Do you have a Care Certificate?
- Do you have a Level 3 Health and Social Care Diploma?
Education:
- Certificate of Higher Education (preferred)
Experience:
- Residential Care: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
