EliteSight HomeCare provides mobile eye and hearing-care services primarily within residential and nursing care homes.
We are expanding our hearing-care service and are looking for a reliable, compassionate and well-organised Hearing Care Assistant to manage care-home ear-health clinics across the Cambridge region.
This is an independent mobile position. You will often be the main EliteSight representative attending the care home and will be responsible for delivering a professional clinic, communicating findings clearly and arranging appropriate follow-up care.
The role
Our care-home hearing pathway normally involves:
- Initial ear-health checks and hearing screening
- Identifying residents who require earwax removal, monitoring or onward referral
- Performing earwax removal where appropriate and within your verified competence
- Booking comprehensive hearing assessments with an Audiologist or Hearing Aid Dispenser
- Coordinating follow-up with care-home staff, residents and family representatives
Main responsibilities
- Attend residential and nursing care homes throughout the Cambridge region.
- Represent EliteSight HomeCare professionally during every clinic.
- Build effective working relationships with care-home managers, staff and coordinators.
- Explain the service clearly to residents, care teams and family representatives.
- Obtain and document appropriate consent before providing care.
- Complete relevant medical-history and contraindication checks.
- Conduct otoscopy and ear-health checks.
- Complete hearing screening using approved equipment and procedures.
- Identify residents who may require earwax removal, monitoring, referral or comprehensive hearing assessment.
- Perform earwax removal only where appropriately trained, competent and authorised.
- Recognise when treatment should be stopped, deferred or escalated.
- Provide appropriate preparation and aftercare advice.
- Book comprehensive hearing assessments with the Audiologist or Hearing Aid Dispenser.
- Maintain accurate and timely patient records.
- Complete clinic trackers, handovers and next-action lists.
- Communicate outstanding actions promptly after each clinic.
- Maintain clinical equipment, infection-control standards and stock levels.
- Support residents and care-home teams with follow-up arrangements.
- Work within company safeguarding, consent, data-protection and clinical-governance procedures.
Essential requirements
- Previous experience in audiology, ear care, hearing care, healthcare or another relevant patient-facing role.
- Experience communicating with older adults and vulnerable patients.
- Strong interpersonal and communication skills.
- Ability to work independently while following agreed clinical pathways.
- Excellent organisation, diary management and record keeping.
- Confidence using tablets, digital records and mobile clinical equipment.
- Full UK driving licence.
- Ability to travel regularly throughout Cambridgeshire and surrounding areas.
- Right to work in the United Kingdom.
- Willingness to complete reference, qualification, driving-licence and appropriate DBS checks.
Earwax-removal experience
Formal earwax-removal training and practical experience are strongly preferred.
Applicants with relevant audiology or healthcare experience who have not yet completed earwax-removal training may still be considered where they demonstrate appropriate patient-care skills and the ability to complete structured training and competency assessment.
No employee will provide earwax removal independently until their training, insurance status and practical competence have been verified.
Desirable experience
- Previous employment as a Hearing Care Assistant or Audiology Assistant.
- Earwax-removal experience involving microsuction, irrigation or manual instrumentation.
- Previous work inside residential or nursing care homes.
- Experience supporting people living with dementia or reduced mental capacity.
- Knowledge of consent, safeguarding and escalation procedures.
- Experience using video otoscopy or hearing-screening equipment.
- Familiarity with hearing aids or private audiology pathways.
- Experience coordinating appointments with families, care homes and clinicians.
What we provide
- Company vehicle or agreed business-mileage arrangement.
- All required clinical equipment and consumables.
- Company telephone and tablet where required.
- Structured induction and competency assessment.
- Training in EliteSight’s care-home clinic procedures.
- Appropriate clinical oversight and escalation support.
- Continued development in ear health and hearing care.
- Company pension.
- Paid annual leave.
- Approved travel expenses.
- Responsibility for a defined regional territory.
Scope of the position
The Hearing Care Assistant will work within their verified training, competence and approved company procedures.
The role does not include independently diagnosing hearing loss, conducting comprehensive diagnostic hearing assessments, prescribing hearing aids or providing treatment outside the employee’s authorised clinical scope.
Comprehensive hearing assessments and hearing-aid recommendations will be completed by an appropriately qualified Audiologist or Hearing Aid Dispenser.
Application
Please submit your CV and include:
- Your current town or postcode area
- Your relevant healthcare or audiology experience
- Details of any earwax-removal training
- Your current notice period
Shortlisted applicants may be invited to complete a telephone interview, structured interview and paid practical assessment or supervised clinic observation.
Pay: £15.00-£18.00 per hour
Work Location: In person
