Hire Desk Coordinator
Reports To: Hire Desk Supervisor
Location: Woodside Road, Eastleigh, Hampshire, SO50 4ET
About Celsius Hire
At Celsius Hire Ltd, we provide industry-leading temporary cooling, heating, and climate control solutions to businesses across the UK. From chillers and boilers to air handling units and ancillary equipment, we deliver reliable, responsive, and tailored rental solutions supported by exceptional customer service and technical expertise.
As a growing business, we pride ourselves on our commitment to quality, innovation, and building strong relationships with our customers and team members alike.
The Role
We are looking for an organised, proactive, and customer-focused Hire Desk Coordinator to join our growing team.
This is a pivotal role within the business, serving as the main point of contact between customers, engineers, suppliers, the sales team, and our warehouse operations. The successful candidate will play a key role in ensuring the smooth and efficient coordination of equipment hires, deliveries, collections, installations, service works, and breakdown support.
Working in a fast-paced environment, you will be responsible for managing multiple priorities while maintaining excellent attention to detail and delivering an outstanding level of customer service. This is an exciting opportunity for someone who enjoys problem-solving, thrives under pressure, and wants to develop their career within a dynamic and growing company.
Key Responsibilities
- Process and manage hire contracts, extensions, exchanges, and off-hires accurately and efficiently.
- Raise customer invoices and maintain accurate hire records using the company's hire management systems.
- Create and maintain fleet asset records and equipment information.
- Coordinate transport, deliveries, collections, installations, and de-installations to ensure seamless project delivery.
- Schedule and allocate engineers for installations, maintenance visits, service work, and equipment breakdowns.
- Maintain accurate and up-to-date operational data to support informed business decisions.
- Raise purchase orders, process supplier invoices, and assist with supplier account administration.
- Work closely with the warehouse team to ensure equipment availability and operational efficiency.
- Support the sales team with customer requirements and ongoing hire activities.
- Ensure all administration is completed accurately and in accordance with company procedures.
Skills, Knowledge & Experience
Essential
- Previous experience in an administrative or coordination role within a busy office environment.
- Excellent organisational skills with the ability to prioritise and manage multiple tasks effectively.
- Strong communication and interpersonal skills.
- High level of accuracy and attention to detail.
- Competent user of Microsoft Office applications, including Outlook, Excel, and Word.
- Ability to remain calm and professional when working under pressure.
- Strong problem-solving skills and a proactive approach to finding solutions.
- Ability to work independently and as part of a collaborative team.
- Positive attitude with a willingness to learn, develop, and take on new challenges.
Desirable
- Experience within the hire, rental, HVAC, or equipment hire sectors.
- Experience using hire management software such as OnRent, or similar platforms.
- Experience using accounting packages such as Xero.
- Understanding of transport planning, logistics, scheduling, or service coordination.
Personal Attributes
We're seeking someone who embodies our company values and contributes positively to our team culture.
You will be:
- Professional, friendly, and approachable.
- Customer-focused with a commitment to delivering exceptional service.
- A strong team player who enjoys working collaboratively and building positive relationships.
- Reliable, dependable, and highly motivated.
- Confident working on your own initiative while maintaining excellent attention to detail.
- Committed to continuous improvement and personal development.
Why Join Celsius Hire?
This is a fantastic opportunity to become part of a growing and ambitious company where your contribution will make a real impact. You will work alongside a supportive team in a varied and rewarding role, with opportunities to develop your skills and progress your career as the business continues to grow.
Pay: Up to £30,000.00 per year
Work Location: In person
