JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.
As a Receptionist at JD Healthcare, you will be the first point of contact for our patients — setting the tone for their entire experience from the moment they arrive. This is a busy, varied and genuinely rewarding role that sits at the heart of clinic life. You will manage appointments, handle patient enquiries, process payments and ensure the front-of-house environment is welcoming, organised and running smoothly at all times. Working closely with clinical and administrative teams, your contribution will be felt by every patient who walks through our doors. If you are warm, professional and passionate about delivering an outstanding experience, we would love to hear from you.
This is a 12 month fixed term maternity cover role
Deliver a professional and welcoming front-of-house service, meeting and greeting patients and ensuring they are seen promptly and made to feel at ease
Manage appointment scheduling systems, ensuring all bookings are accurate, up to date and patient pathways are correctly followed
Handle patient enquiries, general queries, follow-up communications and incoming calls with professionalism and care
Process patient payments accurately and maintain records of transactions including PDQ receipts and end-of-day financial reporting
Register new patients on internal systems and relevant portals including PRISM and HFEA
Ensure the reception, waiting areas and consulting rooms are clean, organised and fully stocked at all times
Oversee stock control for clinical consumables and office supplies, ensuring timely ordering through internal systems
Support the coordination of clinic events such as open days, working closely with internal teams to ensure smooth delivery (occasional weekend or bank holiday cover may be required)
Essential
Excellent interpersonal and communication skills with a warm, professional and patient-centred approach
Confident user of Microsoft Office (Outlook, Excel, Word, Teams), patient management systems, CRM platforms and electronic medical records (EMR)
Strong organisational skills with the ability to manage multiple tasks simultaneously, maintaining accuracy under pressure
Friendly, empathetic and responsive manner with a genuine commitment to delivering an outstanding patient experience
Desirable
Previous experience in a receptionist, clinic coordinator or healthcare administrative role
Experience in a patient-facing or customer service environment
Experience supporting clinical or nursing teams
Exposure to private healthcare, fertility or women's health clinics
Strong IT literacy with experience using booking systems, CRMs or patient databases
32 days annual leave including bank holidays
Life assurance
Pension plan
Workplace Nursery Scheme
MyGym discounts
Staff treatment discounts
EV Car Scheme and Cycle2Work
Perkbox benefits platform
Health and wellness programmes
Ongoing learning and development opportunities
JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.
