Are you a hospitality professional with a passion for delivering exceptional guest experiences? We're seeking a vibrant, outgoing, and experienced individual to run our reception desk and business administration at Rushpool Hall. If you're ready to oversee our front desk operations and ensure that every guest receives a warm welcome and outstanding service, we want to hear from you!
REQUIREMENTS:
- 1-2 years of experience in reception or customer service
- Have excellent communication, organisation, administrative and problem-solving skills.
- UK citizen or have legal work eligibility in the UK.
- Own transportation to and from work.
- Diligent and trustworthy.
ROLE RESPONSIBILITIES SUMMARY:
Reporting to the Operations Manager.
- Preparing accurate department reports and statistics on time.
- Attending daily and weekly HOD meetings and coordinating information
- Answering all incoming phone calls and emails, or routing them swiftly and accurately to the correct staff member.
- Taking all room bookings using the accommodation software. Ensuring that all individual room bookings are charged at the time of booking.
- Handling refunds for customers as needed following the correct policies and procedures.
- Reporting and handling accommodation issues or software issues swiftly.
- Greeting and directing visitors to correct spaces within the venue.
- Supporting all areas of the business administration.
- Taking and updating payment records.
- Problem-solving or directing customer issues.
- Preparing accommodation room and breakfast lists and providing them to correct staff members or notice boards.
The above summary includes the responsibility of the role but is not limited to.
Job Types: Permanent, Full-time
Pay: £26,520.00-£27,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- Front desk: 1 year (required)
Work Location: In person
