Job Ref: CRI3544
Branch: The Trafalgar St. James, Curio Collection by Hilton
Location: Trafalgar St James, London (South West)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 23/07/2026
Closing date: 03/09/2026
The Trafalgar St. James
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.
The Trafalgar St. James London, Curio Collection by Hilton is a five-star lifestyle hotel featuring 137 bedrooms, including nine suites and three studios. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End it offers an iconic London experience. The hotel’s vibrant venue, Rockwell Bistro Wine Bar, offers a curated menu of modern dishes, expertly crafted cocktails, and an extensive wine selection, all set within a bold and stylish space that delivers a dynamic day-to-night experience.
Our Values
We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.
Why Join Crimson Hotels?
We believe great people deserve great perks:
- Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand
- Extra Day Off for Your Birthday – Because your day matters
- Employee Assistance Programme and wellbeing
- Free refreshments and freshly cooked meals while on duty
- Learning and development opportunities for career progression
- Health Benefit schemes
- Recognition and reward schemes
- Pension Scheme Life Assurance
- Discounts in our FB Outlets
What your day will look like?
You will be the first point of contact for guests, responding to queries in person, by phone, and email. You will warmly welcome and seat arriving guests, work seamlessly with your team, report VIP arrivals and departures, handle guest feedback, and communicate issues to the Manager or Shift Supervisor. You will also know our menu and seize upselling opportunities when appropriate.
What You’ll Bring?
The ideal candidate is warm, welcoming, and genuinely enjoy making people feel at ease. With excellent communication skills and a natural ability to stay calm under pressure, you’re the first friendly face our guests see and make that first impression count. You thrive in a fast-paced environment, have a keen eye for detail, and take pride in providing seamless, attentive service from the moment someone walks through the door.
Experience within a similar environment is preferable, however we look for attitude, commitment and interpersonal skills rather than experience as we will give you the tools to ensure you are successful in your role.
Ready to make a difference? Apply now and let’s create meaning experiences.
In line with the requirements of the Asylum Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
The Trafalgar St. James is an iconic central London hotel, set proudly on the corner of its namesake with unparalleled views over the iconic Trafalgar Square. Part of the Curio Collection by Hilton, this luxury hotel enjoys a prime location near Covent Garden, just moments from the National Gallery and Buckingham Palace.
A luxury lifestyle hotel with 137 stylish bedrooms, including 9 suites, designed in a contemporary urban London style. With iconic wall art celebrating London’s legends, it’s a vibrant destination for both international visitors and Londoners alike. Perfectly placed in the heart of the city, our hotel is the ideal base for exploring the capital.
Enjoy stunning city views and expertly crafted cocktails at The Rooftop, lauded as one of London’s best. For a more intimate setting, savour a curated wine selection and locally inspired dishes at Rockwell Bistro Wine Bar.
Visit our website to learn more - https://trafalgarstjames.com/
Sustainability
The Trafalgar St. James is Green Key Accredited. This accreditation truly highlights the hotel’s ongoing commitment to helping reduce their impact on the environment wherever they can.
