Emergency Health Advisor (EHA) Opportunities – Call Flex, Rotherham
Looking for a job where every conversation matters? The Emergency Health Advisor role is for you.
As part of the continued expansion of our Remote Patient Care Service, we're recruiting 999 Emergency Health Advisors to join Yorkshire Ambulance Service NHS Trust at our Call Flex, Rotherham site. You'll support urgent and emergency care through clinically supported telephone assessment and advice, ensuring patients receive the right care at the right time.
With limited vacancies available, we encourage you to apply as soon as possible.
At Yorkshire Ambulance Service, we're a progressive employer offering excellent development opportunities. We're looking for passionate, compassionate and motivated people to join our team.
We offer full-time and part-time roles, working Monday to Friday, 08:00–16:00 .
Successful candidates will be based at Call Flex, Rotherham for training, mentorship and their substantive base (mentorship location may be subject to change). You'll receive comprehensive training and ongoing support from experienced colleagues.
External applicants only.
Pay & Benefits
Starting salary £25,760 , rising to £27,476 after 2 years (pro rata for part-time).
After 18 months as a Band 3 Emergency Health Advisor, you may progress to Band 4 Enhanced Emergency Health Advisor , subject to meeting the required criteria. Duties include coaching colleagues and supporting Team Leaders.
As an Emergency Health Advisor (EHA ) , your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:
Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.
Taking emergency calls from the Police and Fire Services.
Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.
Informing Police, Fire and other agencies about incidents.
Assisting ambulance crews and dispatchers with information and directions as and when necessary, e.g. during a major incident.
Successful applicants will work bank holidays and the Christmas/New Year period if rostered to do so.
Working hours are Monday to Friday 0800-1600.
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:
Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)
27 days annual leave, increasing to 33 with service.
Contributory Pension.
NHS Discounts including shops, restaurants, gyms etc.
Car lease and other salary sacrifice schemes.
Dedicated employee assistance and counselling service.
Opportunities for research participation, career progression and ongoing development.
Well respected, committed and supported staff networks for our workforce.
As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you.
When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role.
You will commence your role on a paid training contract and upon successful completion of your training, you will be issued a permanent contract.
The training programme is 12 weeks in length and consists of classroom training and mentorship at Call Flex, Rotherham (may be subject to change).
Initially, the classroom training is 6 weeks full-time which requires 100% attendance, after which a mentorship period of 5 weeks and one further week will follow. Any absences during the first 6 weeks may result in the conditional offer of employment being withdrawn.
Staff are required to be flexible with their shifts during any mentorship as they will be following their mentor’s rota. Mentorship rotas will be shared with you as soon as possible. Mentor rotas are full-time.
**PLEASE READ BEFORE APPLYING**
Assessment and Interview Information
If you are successful at the shortlisting stage of the process, you will first be required to complete an online assessment. If passed, you will then be invited to attend a call handling assessment at our Wakefield Headquarters on the 12 th of September 2026.
Candidates who pass the call handling assessment will be offered an interview on the same day.
Please note: If you are unable to attend the interview on Saturday the 12 th of September, we ask that you apply during the next recruitment round. Unfortunately, alternative dates or remote interviews cannot be accommodated for this vacancy.
If you have previously applied and were unsuccessful at the assessment or interview stage you must wait three months before reapplying. Any applications submitted within three months of an unsuccessful outcome will be automatically withdrawn. Interview shortlisting is based on the same criteria used in the previous recruitment cycle. We therefore strongly recommend allowing a minimum of three months to further develop your skills and experience to improve your chances of success in future recruitment rounds.
