Customer and Digital Services
Customer Service Adviser
Permanent Post
37 hours per week to cover the opening hours of the Customer Service team which are 08:45am -17:15pm (Monday to Thursday and 08:45 - 16:45 Friday).
Grade G - £26,824 to £28,598 per annum
Here at Warwick District Council, we pride ourselves on the fact that we offer you agreat place to work.
We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance. We offer the rewards and benefits that make it a great place to work.
People like you
We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.
We are looking for an enthusiastic Customer Service Adviser to join our supportive and friendly team advising and helping customers with their enquiries by telephone and face to face.
Main responsibilities
The role entails resolving queries at first point of contact either by telephone or face to face, which are often complex due to the nature of the work that we do. Whilst the enquiries are predominantly Benefit, Council Tax and Refuse and Recycling related, you will be expected to resolve enquiries on behalf of all departments.
We are looking for an enthusiastic person who wants to join our friendly team who are committed to helping the residents of Warwick District. Full training will be provided, whilst we would prefer some previous experience in a customer service role, if you have a desire to help people this could be the job for you. Excellent written, verbal communication skills and computer literacy are essential for this role.
Overview of team
The Customer Service Team covers both the telephone lines and the face to face service for the Council at the Pump Rooms. Whilst you will need to be able to attend the Pump Rooms to deal with customers in person, you will also need to attend our office at Saltisford. There will be some opportunity to work from home when dealing with telephone enquiries, after you have completed your training and have reached the level of competency required.
We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment. Please note due to the type of data advisers will have access to, candidates will need a Basic Disclosure and Barring Service Check, this is a Department of Work Pensions requirement because staff will have access to DWP data.
This post is based at/from our offices within Warwick District and is not suitable for home or hybrid working.
If you have any questions or wish to have an informal discussion, please contact Ruth Jones (Customer Service Team leader) on [email protected] or by telephone on 01926 456077 or Philippa Stanton (Customer Service Team Leader) by email on [email protected] or by telephone on 01926 456765.
Closing date: 18th June 2026
Interview date: 8th and 9th July 2026
If you are unable to apply using the 'Apply' button, please contact HR Support on [email protected] including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.
As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme.
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact [email protected] and we will make every effort to meet your specific requirements.
