Guest Services Team Member
Are you looking for a rewarding career? At Drimsynie Estate, we believe in creating unforgettable experiences for our guests – and that starts with YOU!
Role Overview
As a Guest Services Team Member, you will be the friendly face and first point of contact for guests staying at our holiday parks. You’ll play a key role in delivering exceptional customer service, ensuring every guest feels welcome, informed, and well looked after throughout their stay.
This role requires a positive attitude, strong communication skills, and a genuine passion for people and hospitality. Drivers licence essential.
Why Work with Us?
At Drimsynie Estate, we truly value our team, and that’s why we offer:
- Support from within - Work with a team that feel like family
- Exclusive Discounts – Discount on food and drink
- Work in a breathtaking location – Our location is truly spectacular with a magical vibe
Key Responsibilities
Guest Experience & Customer Service
- Welcome guests warmly and provide a smooth check-in and check-out experience
- Respond to guest enquiries in person, by phone, and via email
- Provide accurate information about accommodation, facilities, activities, and local attractions
- Handle guest feedback, concerns, and complaints professionally and efficiently
Front Desk & Administration
- Manage guest records using property management systems
- Process payments accurately
- Maintain up-to-date guest information and daily reports
- Ensure reception areas are clean, organised, and well presented
Holiday Park Operations
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs
- Assist with unit allocations, site allocations, and special requests
- Promote on-site services, amenities, and experiences to guests
- Support peak periods, events, and seasonal operations
Health, Safety & Compliance
- Follow all workplace health and safety procedures
- Adhere to company policies, cash handling procedures, and privacy requirements
- Assist with emergency procedures when required
Skills & Experience
Essential
- Excellent customer service and communication skills
- Friendly, approachable, and professional manner
- Strong organisational and multitasking abilities
- Basic computer skills
- Ability to work flexible hours, including weekends, evenings, and public holidays
Personal Attributes
- Positive attitude and team-oriented mindset
- Reliable, punctual, and well presented
- Calm and solution-focused under pressure
- Genuine passion for creating memorable guest experiences
What We Offer
- A fun, dynamic, and supportive team environment
- Opportunities for training and career development
- Staff benefits and discounts (where applicable)
- The chance to work in a vibrant holiday destination
- Full training given - bring your personality and professionalism
Be Part of Something Special.
Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Drimsynie Estate!
Job Type: Full-time
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- On-site gym
Ability to commute/relocate:
- Cairndow PA24 8AD: reliably commute or plan to relocate before starting work (required)
Experience:
- Receptionist: 1 year (required)
Work Location: In person
