Do you love working in a lively, professional environment and helping clients achieve outstanding results? We’re looking for a friendly, dependable Client Success Associate to join our growing team in Glasgow. If you bring energy, enjoy building strong professional relationships, and take pride in delivering great outcomes, we’d love to have you on board.
Whether you're an experienced Customer Service Representative, Account Assistant, or Hospitality Specialist, or you're looking for an entry-level route into client relationship management and commercial operations, we provide fully paid training, ongoing coaching, and excellent opportunities for career advancement.
About the Role
As a Client Success Associate, you'll be at the heart of our day-to-day client engagement and account support operations in Glasgow. You’ll work directly with clients, support onboarding procedures, resolve account inquiries quickly, and collaborate with your team to drive client retention and satisfaction. Every day brings something new, and you'll get plenty of hands-on experience while picking up skills that set you up for long-term growth with us.
This position is ideal for candidates searching for Client Success Jobs, Account Management Support Roles, Client Services Assistant Positions, Customer Retention Support, and Entry-Level Commercial Careers in Glasgow.
What You'll Do
Client Engagement & Account Support
- Welcome new clients with a professional attitude and assist them through every stage of their account onboarding journey.
- Keep account records, communication channels, and client-facing materials organized, updated, and accurate at all times.
- Answer inquiries about company services, campaign performance, and tailored solutions with confidence and clarity.
- Handle client requests quickly, professionally, and with genuine care to maintain high satisfaction and retention rates.
- Ensure every client who partners with us receives an exceptional, high-touch support experience.
Daily Operations & Workflow Coordination
- Help prepare account documentation, campaign summaries, and onboarding materials for smooth daily client operations.
- Review, track, and update client logs, service requests, and project deliverables as needed.
- Maintain accurate records of account performance, active campaigns, and ongoing client feedback.
- Follow all company quality standards and professional guidelines across all client communications.
- Pitch in with administrative and campaign support tasks whenever needed to ensure uninterrupted service delivery.
Team Collaboration & Continuous Learning
- Work closely with your colleagues and account leads to hit daily operational targets and retention goals.
- Jump in to support team members across different client accounts during peak operational hours.
- Attend regular catch-ups, account strategy briefings, and hands-on professional development sessions.
- Share practical ideas with team leads on how we can improve our client service workflows and satisfaction metrics.
What We're Looking For
- A positive, solutions-focused attitude, a strong work ethic, and a genuine passion for supporting clients.
- Excellent written and verbal communication skills with strong active listening abilities.
- Reliable, punctual, and comfortable building relationships with diverse client partners.
- Comfortable working in a fast-paced environment where no two days are the same.
- Great attention to detail and good basic computer or CRM system skills.
- Ability to work well on your own initiative as well as part of a close-knit account team.
- Flexibility to manage varied daily schedules across standard business operating hours.
Previous experience in customer service, retail, account assistance, administration, hospitality, or client support is great to have, but it isn’t essential. We value your drive, personality, and eagerness to learn—full paid training is provided from day one.What You'll Get
- Competitive hourly rate / salary plus performance-based account bonuses
- Paid induction and comprehensive, ongoing training on client management methodologies
- Real opportunities to progress into Client Success Manager, Account Manager, or Team Leader roles
- Supportive leadership and a friendly, collaborative team environment
- Employee recognition, rewards, and team social events across Glasgow
- Reliable work schedules with a structured, consistent pattern
Ready to Join Us?
If you're ready to get involved, learn new commercial skills, and build a rewarding career with a supportive team in Glasgow, apply today by submitting your CV. We review applications regularly and look forward to speaking with qualified candidates!
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
