About the Role
We are seeking an experienced and motivated Customer Service Administrator to join our award-winning team at The Ironworks Telford site. This is a varied and fast-paced role, ideal for someone who is passionate about delivering excellent customer service while supporting sales and business operations.
Key Responsibilities
- Deliver a high standard of customer service via phone, email, and other channels
- Coordinate with internal departments to ensure smooth order processing and customer satisfaction
- Handle customer queries, issues, and complaints professionally, aiming for positive outcomes
- Investigate and resolve complex customer concerns, including escalations
- Support online reputation management, including generating positive customer feedback
- Maintain accurate records of customer interactions and correspondence
- Stay up to date with company products, services, and updates
- Provide support to other business areas when required
What You’ll Bring
- Previous experience in a customer service or sales support role
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to multitask in a fast-paced environment
- A proactive, positive, and enthusiastic approach to work
- A genuine commitment to delivering high-quality customer service
What We Offer
- Complimentary drinks
- Free on-site parking
- Store discount
Schedule
- Monday – Friday: 9:00am – 17:30pm
LocationOn-site (TF1 7GP), Own transport is required due to location
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
