Company Background
For over 150 years Loughborough Building Society has been helping people buy their homes and save for their future and is proud to have remained an independent, mutual provider of mortgages and savings.
What are we looking for?
We’re seeking an experienced, confident and customer-focused individual to join our branch teams in Loughborough.
About the role
This role is dedicated to providing a first-class service to our members in a face-to-face environment.
This is an ideal opportunity for an individual with strong customer service skills to gain experience in a busy and highly regulated environment. A background in financial customer services or an associated sector would be an advantage but is not essential.
To be successful in this position, you will be a team player with a ‘can do’ attitude. Furthermore, you will have strong communication skills and confidence with IT systems and technology. You may also be required to work at alternative locations from time to time.
Full job description for the role can be found on our website.
Behaviours
At the Loughborough we recognise that how we behave directly impacts our members experience. We want people with a positive approach to our expected behaviours.
· Focus on Member - Exceeding the expectations of our internal and external customers.
· Focus on Society – Knowing where we want to be, what success looks like and exceeding expectations. Taking personal responsibility for achieving excellent business results.
· Focus on Teamworking – Working together continuously and promoting co-operation to achieve our business objectives.
· Focus on Improvement – Continuously strive for innovative and better ways to deliver our business
· Focus on Self – Meet future challenges by building knowledge and experiences and acting as a role model for personal development
What you’ll love about us
· Equal opportunities employer.
· Flexible working – a great work / life balance with our flexible working scheme and Hybrid working patterns.
· Rest and relaxation – 25 days holiday entitlement (pro-rata for part timers) plus bank holidays
· Health benefits – Bupa, Help@Hand, Mental Health First Aiders, company sick pay scheme.
· Life Assurance – 4x salary death in service benefit.
· Employee pension scheme through Aviva with 7% company contributions, increasing to 12% with 5 years complete service.
How to apply
Send us your CV and tell us why this is the job for you to [email protected]
Closing date for applications is 3rd July 2026.
Pay: £25,000.00 per year
Benefits:
- Company pension
- Employee discount
- Flexitime
- Life insurance
- Private medical insurance
- Sick pay
- Store discount
Application question(s):
- Have you worked in Financial Services or an associated sector previously?
- Would you be willing for us to undertake a financial background check on you?
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
