Job Summary
We are seeking a dynamic and experienced Front of House Team Leader to oversee daily operations within our vibrant hospitality environment. The successful candidate will be responsible for supervising front-of-house staff, ensuring exceptional customer service, and maintaining high standards of food safety and cleanliness. This role offers an exciting opportunity for individuals with a passion for hospitality, leadership, and team management to contribute to a welcoming atmosphere and ensure smooth service delivery.
Duties
- Lead and supervise front-of-house team members, including servers and hosts, to deliver outstanding customer experiences.
- Coordinate daily service operations, ensuring timely food and beverage service while maintaining high standards of quality.
- Assist with food preparation and cooking when necessary, supporting the kitchen team during busy periods.
- Oversee the organisation of reservations, seating arrangements, and table allocations to optimise efficiency.
- Ensure compliance with food safety regulations and uphold cleanliness standards across all front-of-house areas.
- Manage staff schedules, delegate tasks effectively, and provide training to new team members.
- Handle customer enquiries, complaints, or special requests professionally to ensure satisfaction.
- Collaborate with kitchen staff to ensure seamless communication between front and back of house.
- Promote a positive team environment through leadership, motivation, and recognising staff achievements.
Qualifications
- Proven experience in restaurant or hospitality environments, ideally with supervisory or team management responsibilities.
- Previous experience in serving or hospitality roles such as hotel or barista work is advantageous.
- Excellent leadership skills with the ability to motivate and manage a diverse team effectively.
- Good organisational skills with the ability to prioritise tasks efficiently under pressure
- Exceptional communication skills with a friendly and professional demeanour.
- A recognised qualification in hospitality management or culinary arts would be beneficial but is not essential.
This role offers an engaging environment for passionate hospitality professionals eager to lead by example while delivering memorable experiences for our guests.
Pay: £14.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
Work Location: In person
