Hatfields Jaguar Land Rover Liverpool
Salary: £30,000 per annum
Working Hours: 40 hours per week Monday – Friday 8:30am – 5:00pm
This is a 12-month fixed term contract with potential opportunities for a permanent position
Why Join Hatfields?
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Contributory workplace pension scheme
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Hatfields? Earn rewards through our internal referral scheme
About the Role…
We are looking for a driven, persuasive customer retention executive to join our prestigious Jaguar Land Rover group based in Liverpool. This is an exciting, newly created position responsible for outgoing communication to our existing and lapsed client base to discuss bespoke offers to upgrade their current vehicle. We’re looking for someone who can conduct high quality outbound calls, identify customer needs and match those needs with our current manufacturer offers and stock availability. The primary goal is to secure physical and digital appointments for our Sales Executives.
Your key responsibilities:
- Prospecting existing and lapsed customers via telephone and other digital means
- Maintain accurate records on our CRM database
- Effective diary management for agreed future contacts with customers
- Consult with our Sales teams accurately on agreed actions
About You…
We are looking for a confident individual who enjoys the first step in our customers journey to replacing their current vehicle. Somebody who is truly thrilled when their work results in a conversion at one of our sites. You must be persuasive, highly motivated and be able to think on your feet at times. You should be able to communicate well internally, reporting to each site on the status of calls made both timely and accurately. Experience in the motor industry is advantageous but not essential. This role would suit candidates from automotive, telecoms, insurance, utilities, recruitment, retail sales, contact centres, or any fast-paced outbound sales environment.
To be successful in this role you should:
- Have an excellent phone manner
- Have experience in outbound calling, telesales, retention, lead generation, or upselling
- Be confident approaching existing and lapsed customers whom have not instigated contact
- Be comfortable with a basic understanding of our finance agreements
- Be motivated by generating appointments and sales opportunities
- Be able to pass a satisfactory DBS check
Work Location: In person
