Estate Co‑ordinator – Flagship Retirement Development
An exciting opportunity has arisen for a part time proactive, customer‑focused Estate Co‑ordinator to join our team. Based within our flagship retirement community, you will play a key role in delivering an exceptional experience for residents, contractors and visitors. Reporting to the Estate Manager, you will support the smooth running of the development through excellent customer service, strong communication and a commitment to safety, wellbeing and community engagement.
The role is 15 hours per week, Monday to Friday.
Key Responsibilities
- Serve as the primary point of contact for residents, contractors and visitors, ensuring a warm, professional and responsive service.
- Communicate clearly with residents regarding planned works, maintenance and any operational updates.
- Foster a strong sense of community by encouraging a social committee and supporting the organisation of regular activities within communal spaces.
- Carry out daily welfare checks, responding to resident enquiries and escalating concerns where appropriate.
- Maintain high standards across the development, ensuring the building and grounds remain safe, secure and well presented.
- Oversee the cleanliness and upkeep of communal areas, coordinating contractors effectively when required.
- Provide administrative support, maintaining accurate records and documentation.
- Complete Health & Safety checks and risk assessments within agreed timescales, recording and reporting findings.
- Liaise with emergency pull‑cord providers and complete quarterly checks.
- Build positive relationships with residents’ families and external professionals such as GPs, Social Workers and Health Authorities.
- Monitor unoccupied apartments, completing routine checks and reporting maintenance issues.
- Support apartment viewings, inventories and check‑out processes.
- Understand the development’s lease requirements, identifying and escalating any potential breaches to the Estate Manager.
Skills & Experience
- Customer Service: A natural ability to deliver exceptional service across face‑to‑face, telephone and email interactions.
- Personal Attributes: Sociable, confident and able to build strong professional relationships. Self‑motivated, proactive and solutions‑focused.
- Communication: Clear, positive and professional communication style with the ability to resolve issues and complaints effectively.
- Administration: Highly organised with strong attention to detail and accurate record‑keeping skills.
- IT Skills: Confident using Microsoft Office and able to learn new systems and processes quickly.
- Health & Safety: Understanding of H&S principles and the ability to remain calm and effective during challenging or emergency situations.
- Compliance: DBS and First Aid certification, or willingness to undertake training.
Job Types: Part-time, Permanent
Pay: £13.00-£14.00 per hour
Benefits:
- Company pension
- Health & wellbeing programme
Work Location: In person
