Fraud Customer Service Advisor
Location: Onsite, West George Street, Glasgow
Shifts: Monday to Sunday | Between 7:00am – 11:00pm (rotational)Hybrid/Work from home opportunities following successful completion of training and assessment
Protect Customers. Build Your Career. Make a Difference.
Looking for a career where every conversation matters?
Join our award-winning Contact Centre team supporting one of the UK's leading banking groups. As a Fraud Customer Service Advisor, you'll play a vital role in protecting customers from financial crime, helping people when they need it most while building a long-term career with excellent training, support and progression opportunities.
If you enjoy solving problems, helping others and working in a fast-paced environment, we'd love to hear from you.
What You'll Be Doing
Every day is different. You'll:
- Support customers who may have experienced fraudulent activity on their accounts.
- Investigate suspicious transactions and identify potential fraud risks.
- Ask the right questions to understand each customer's circumstances.
- Provide reassurance and guidance during what can often be a stressful situation.
- Use multiple systems to assess information and make informed decisions.
- Work closely with your team to stay ahead of emerging fraud trends and scams.
- Deliver outstanding customer service while meeting regulatory and compliance standards.
What We're Looking For
We're looking for people who genuinely enjoy helping others and thrive in a customer-focused environment.
Essential Requirements
✔ Recent experience in Financial Services or a Contact Centre environment.
✔ A strong and stable employment history.
✔ A good credit history, as this role is subject to financial background checks and vetting.
You'll Also Bring
- Excellent communication and listening skills.
- Confidence using multiple computer systems.
- Strong problem-solving and decision-making abilities.
- Empathy, patience and resilience.
- A positive attitude and willingness to learn.
- A collaborative approach and great teamwork skills.
Why Join Us?
We know our people are our greatest strength, so we invest in your success from day one.
Our Benefits Include
- Competitive salary
- Company pension scheme
- Enhanced maternity and paternity pay
- Life insurance
- Health & wellbeing support programme
- Employee discounts
- Casual dress environment
- Ongoing mentoring and career development
- Company events
- Bereavement leave
- Hybrid working opportunities following successful completion of training and assessment
Grow With Us
This is more than a customer service role.
You'll receive comprehensive training, develop specialist fraud prevention skills, gain valuable experience within financial services, and have genuine opportunities to progress your career.
Every day you'll help protect customers from financial crime and make a real difference when it matters most.
Ready to start your next career?
Apply today and join a team that's making banking safer for everyone.
Pay: Up to £13.35 per hour
Ability to commute/relocate:
- Glasgow G2 2JJ: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
