Quiz Master
Quiz Room is an immersive quiz based concept, known around the world for our immersive gameshow-style experiences. We are now open in Manchester and are seeking a dynamic Quiz Master to join our team. This is a fantastic opportunity for someone looking to expand their hospitality experience and be part of a fun and exciting new venture.
Role Overview
As a Quiz Master you will play a crucial role in the smooth running of the venue, with a particular focus on delivering exceptional customer service. We are committed to providing an outstanding customer experience.The main responsibilities will include:
- Customer Service: Provide a warm welcome to all customers, ensuring their enjoyment and satisfaction. Greet and welcome customers with a warm and friendly demeanour. Anticipate customer needs and provide prompt and efficient assistance. Resolve customer inquiries and complaints in a professional and timely manner. Build rapport with customers to foster loyalty and repeat business. Escort guests to their quiz room, explain the rules of the games and answer any queries. Create a lively and competitive atmosphere. Manage the quiz format and scoring for tournaments. Interact with participants to enhance the overall experience is fun.
- Bartending/Bar Management: Serving the perfect pint, ensuring the cleanliness and smooth-running of the bar, changing kegs, cleaning the lines and keeping the cellar organised.
- Continuous Improvement: contribute to the overall success of the venue by identifying opportunities for improvement and implementing new initiatives. Actively seek feedback from customers in the form of Google/TripAdvisor reviews to identify areas for improvement.
Ideal Candidate
We are looking for passionate and enthusiastic individuals with excellent interpersonal skills. The ideal candidates must have:
- A strong interest in the hospitality and leisure industry and ideally a love of quizzes and games.
- Experience in bartending and customer service, ideally within a hospitality venue or entertainment environment.
- A confident and engaging personality with the ability to connect with a range of people.
- Very strong communication and organisational skills; able to manage a number of tasks.
- A sales-oriented approach and a desire to succeed.
- A reliable, self-starting, flexible and professional approach.
Application question(s):
- Why would you like to work for Quiz Room, and what makes you a great fit for the role of Quiz Master?
Experience:
- Bartending: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
