Sales Progressor – Job Role Overview: Purpose of the Role
To manage property sales from offer acceptance through to exchange and completion, ensuring all stakeholders are aligned, risks are identified early, and transactions progress efficiently with minimal fall‑through risk.
Key ResponsibilitiesChain Management
- Oversee full sales progression for a pipeline of properties from SSTC to completion.
- Build and maintain complete chain information, updating all parties regularly.
- Identify risks, delays, and dependencies early and implement mitigation strategies.
- Coordinate with agents, solicitors, brokers, surveyors, and clients to maintain momentum.
Stakeholder Communication
- Provide clear, concise, timely updates to buyers, sellers, solicitors, and internal teams.
- Manage expectations around timelines, survey outcomes, mortgage progress, and legal stages.
- Handle difficult conversations professionally, maintaining control of the transaction.
- Ensure all communication is logged accurately in CRM systems.
Legal & Compliance Oversight
- Monitor progress of searches, enquiries, mortgage offers, and contract drafting.
- Chase outstanding documents and ensure all legal requirements are met for exchange.
- Review survey results and negotiate outcomes where required.
- Ensure compliance with AML, GDPR, and company policies.
Problem Solving & Negotiation
- Resolve issues relating to surveys, mortgage delays, title defects, or chain complications.
- Negotiate completion dates, notice periods, and conditions between parties.
- Maintain deal stability by managing emotions, expectations, and competing priorities.
Customer Service
- Deliver a high‑quality, proactive service that reduces stress for clients.
- Provide reassurance, clarity, and structured guidance throughout the transaction.
- Maintain strong relationships to support repeat business and referrals.
Skills & Experience RequiredEssential
- Proven experience in sales progression, conveyancing, estate agency, or property chain management.
- Strong understanding of the legal process from offer to completion.
- Excellent communication skills — clear, concise, confident.
- High attention to detail and strong organisational ability.
- Ability to manage multiple transactions simultaneously.
- Skilled at handling pressure, deadlines, and emotionally charged situations.
Desirable
- Experience with CRM systems and case‑management software.
- Knowledge of local property markets.
- Previous experience liaising with lenders, surveyors, and conveyancers.
Key Attributes
- Proactive and assertive.
- Calm under pressure.
- Solutions‑focused.
- Empathetic but firm.
- Highly organised.
- Strong commercial awareness.
Performance Indicators
- Exchange and completion rates.
- Fall‑through percentage.
- Average time from SSTC to exchange.
- Quality and consistency of communication.
- Client satisfaction and feedback.
Pay: From £28,000.00 per year
Benefits:
Work Location: Hybrid remote in Grantham (Lincolnshire)
