This role is for a clinician passionate about leading the delivery of high-quality services and optimising occupational health care in the MSK and functional fitness division. You will be part of our innovative and forward-thinking team of clinical professionals, working in a supportive environment with a strong quality focus.
We have clear organisational values which underpin our drive to support team members to meet individual development needs and career aspirations. This role is ideal for a musculoskeletal occupational health specialist MSK clinician who would like to develop managerial skills within a supportive environment. PPS is committed to flexible ways of working that balance the needs of our clients and our colleagues.
Primarily and foremost, you will be responsible for the professional and clinical leadership of the dedicated clinical team. You will have excellent interpersonal, negotiation, teamwork, and problem-solving skills and you will be able to adapt to change and unpredictable situations.
As a Clinical Operations Lead, you will be expected to work both operationally and clinically. Personnel should be HCPC registered Physiotherapists or BASRaT registered Sports Rehabilitators who can demonstrate leadership and management experience.
As a peer cohort group, you will be supported in leading, mentoring and developing a team of MSK clinical colleagues as a PPS clinical workforce (including PhIL Clinicians, MSK Clinicians and DSE Assessors). Supporting the clinical growth and learning of the team; identifying training needs and providing coaching, training, and auditing to foster their clinical and professional development.
You will be responsible for the line management of a team of direct reports, monitoring of annual leave, absences, annual appraisals (HPP), feedback, investigations and the implementation of performance management or problem resolution when required.
Your cohort team will enforce safe working practices across the MSK team, ensuring Clinical Governance objectives including clinical standards for documentation and report writing and clinical processes and procedures are adhered to by MSK colleagues in your reporting line.
It will be essential for you to collaborate with your peer group as a cohort in supporting your reporting line of clinicians and assessors, ensuring consistent management and practice throughout the MSK department. Specific attention is to be paid to reducing attrition and supportingclinician retention and team growth.
There will remain a requirement to maintain a clinical caseload, delivering across PAM MSK services as per a leading MSK clinician, and ensuring the highest standards of care are maintained when delivering services to our clients. You will manage both clinically and operationally complex cases. This caseload is expected to be variable depending on actual demand during a given timeframe, to be managed between the Clinical Operations Director and the Clinical Operations Lead individually, but with the average target of a 50/50 split of clinical and non-clinical time.
Key competencies
- Responsible for the collaborative clinical team management of the MSK/functional services within PPS
- Provide leadership, supervision and guidance to the MSK Clinical team, including feedback and feedforward
- Ensure that team members are fully compliant with professional codes of practice and guidelines along with PPS & PAM Group policies and procedures
- Support in the recognition of demand and development of MSK Services and clinicians, to develop talent and a variation of skills through robust training programmes for our clinical workforce
- Be Responsible for the quality of clinical output of the reporting line through coaching, training, mentorship and audit
- Supporting the recruitment and retention of clinical workforce to deliver service delivery commitments for PPS clients
NB: Team sizes are reflective of multiple considerations and not defined by generic numbers
Support operation of MSK Service and Service Development
- Supporting all relevant PAM group-wide Client Services teams with triage queries
- To work with the Clinical Operational Director, Head of Client Services, Client Services Manager and National Client Manager to develop the service to meet the needs of clients
- In conjunction with the MSK team, provide and monitor services, liaising with all members of the multi-professional PAM OH and Wellness team to provide high standards of care
- Support your team with incorrect triage escalations
- Support Client Services with utilisation checks; commercial awareness desirable e.g., seasonal work pattern, and resource requirements.
- Ensuring Appointments are closed on time (own and team)
- Maintain Service Profiles on OHIO for your team
- Respond to internal clinical escalations or queries
- Raise awareness of identified inaccuracies to MSK ‘At A Glance Documents’ to appropriate Account Manager(s)
- Contribute to positive client relationships alongside Account Manager(s) and COD as/when requested by providing clinical input to client meetings and clinical guidance to clients - i.e. responding to clinical queries/supporting with manager training and development.
- Contribute to implementing positive Change Management
- Supporting Clinical Operations Director and Account Manager(s) to provide clinical guidance for implementation of new client contracts
Manage own clinical caseload
- Work within your professional scope of practice and identify your own learning needs which consider the needs of the service and clients
- To lead the delivery of high-quality, evidence-based service in the management of complex cases with a high degree of MSK expertise
- Maintain and justify clinical knowledge
- Role Model PAM behaviours and values
- Maintain ACPOHE and other required Registration Memberships
- Consultation Incident Reporting
- Clinically and Operationally Complex Cases
- Maintain own HPP records/tag wall
- Maintain flexibility in the allocation of workload according to the requirements of the business
- Consideration of service SLAs and KPIs; strategy awareness desirable e.g., different models of service delivery
Demonstrate professionalism at all times
- Demonstrate practice that is ethical and follows relevant organisational, legal and regulatory requirements
- Behave in such a way that your manner, attitudes and actions instil confidence in the profession
- Work in line with PAM Policies regarding behaviours, appearance and social conduct
- Demonstrate the ability to create solutions to issues
- Operational awareness desirable, e.g. client satisfaction, reputational requirements, client employee needs, and service deliverables.
Relevant activity related to clinical operations management, discussed and agreed upon with &/or between the Clinical Operations Lead, PPS Clinical Operations Director &/or PPS Management Director.
Pay: £38,000.00-£42,000.00 per year
Work Location: In person
