Clinical Practice Manager
Mayfair Children’s Clinic, London
Salary: £50,000–£55,000 per annum
Contract: Permanent
Hours: 40 hours per week
Reporting to: Managing Director
Professionally accountable to: Medical Director
About the Role
The Clinical Practice Manager combines hands-on paediatric nursing with day-to-day responsibility for clinical governance, quality and practice management.
Working closely with the Managing Director and Medical Director, the post holder will help ensure the delivery of safe, high-quality, child-centred care while supporting the smooth running and continued growth of the clinic.
This role would suit an experienced paediatric nurse who wishes to maintain clinical practice while helping to shape and develop the nursing service within a small, ambitious independent healthcare team.
Key Responsibilities
- Deliver safe, effective and evidence-based paediatric nursing care in accordance with the NMC Code, clinic policies and recognised best practice.
- Support consultant-led outpatient clinics across a range of paediatric specialties, providing skilled assistance before, during and after consultations, investigations and minor procedures.
- Undertake paediatric phlebotomy, venepuncture and other agreed clinical procedures, maintaining competence and the highest standards of patient safety.
- Assess and monitor patients’ clinical needs, escalating concerns promptly to the appropriate clinician.
- Prepare clinical environments, equipment and patients so clinics run safely and efficiently.
- Maintain accurate and contemporaneous clinical records in line with professional and information-governance standards.
- Provide compassionate, child-centred communication that gives children, young people and families an exceptional experience.
Clinical Governance & Quality
- Coordinate the clinic’s day-to-day clinical governance, supporting the Medical Director to maintain patient safety, quality and regulatory compliance.
- Support the development and regular review of clinical policies, procedures and standard operating procedures so they remain current and reflect best practice.
- Coordinate clinical audit and quality-improvement activity, tracking agreed actions through to completion.
- Manage the reporting, investigation and follow-up of clinical incidents, near misses and patient-safety concerns, ensuring learning is shared and improvements embedded.
- Support the handling of complaints and patient feedback, using them to improve the quality of care and patient experience.
- Maintain governance documentation and evidence to support the clinic’s CQC registration and inspection readiness.
Practice Management
- Oversee the day-to-day running of the clinical environment so consultant clinics operate efficiently and patients receive a high-quality experience.
- Coordinate clinic activity and patient flow, acting as a key point of contact for consultants and the wider multidisciplinary team.
- As the clinic grows, contribute to the recruitment, induction, supervision and development of nursing staff, maintaining consistent standards of care.
- Work with reception and administrative colleagues to resolve operational issues and maintain an efficient patient journey.
- Maintain treatment rooms, clinical equipment and stock, ensuring clinical areas are safe, well-equipped and appropriately supplied.
- Support the development of new clinical services and improvements to clinical pathways, processes and the overall patient experience.
- Provide day-to-day operational oversight in the absence of the Managing Director, escalating significant clinical, operational or commercial matters as appropriate.
- Lead by example, promoting a positive, professional and collaborative culture that puts children, young people and their families first.
Professional Standards & Safeguarding
- Maintain current NMC registration and meet all revalidation requirements, working at all times in accordance with the NMC Code.
- Hold, or obtain within an agreed period, a current paediatric life support qualification (e.g. PILS/EPLS) and maintain immunisation and phlebotomy competencies relevant to the role.
- Act as the clinic’s Safeguarding Lead, maintaining oversight of safeguarding and ensuring concerns are recognised, escalated and managed in line with local and national guidance.
- Maintain professional competence through continuing professional development and mandatory training.
- Comply with all clinic policies on safeguarding, infection prevention and control, health and safety, information governance and confidentiality.
- Promote equality, diversity and inclusion.
- Promote a culture of continuous learning and quality improvement, supporting colleagues to maintain consistently high standards of clinical practice and patient care.
Person Specification
Essential Qualifications & Professional Registration
- Registered Nurse (Adult or Child) with current NMC registration and significant post-registration paediatric experience.
- Evidence of continuing professional development and up-to-date revalidation.
- Current paediatric life support qualification (e.g. PILS/EPLS/APLS), or willingness to obtain this within an agreed period.
- Safeguarding Children training to Level 3.
- Documented competence in paediatric phlebotomy/venipuncture.
Essential Experience
- Substantial post-registration experience as a paediatric nurse.
- Experience within paediatric outpatient, ambulatory or day-case settings.
- Experience of undertaking clinical procedures with children, including phlebotomy, observations and assisting with minor procedures.
- Experience of clinical governance activities, such as audit, incident reporting and investigation, and policy development.
- Experience of supervising, mentoring or developing junior staff or students.
Essential Knowledge & Skills
- Thorough understanding of the NMC Code and relevant professional standards.
- Understanding of clinical governance, including audit, risk, incidents, complaints and quality.
- Sound knowledge of safeguarding children legislation, processes and escalation.
- Knowledge of infection prevention and control principles.
- Understanding of information governance, confidentiality, GDPR and Caldicott principles.
- Understanding of consent in paediatrics, including Gillick competence and Fraser guidelines.
- Strong paediatric clinical assessment skills, including recognising and appropriately escalating a deteriorating child.
- Excellent communication skills with children, young people, families and clinical colleagues.
- Strong organisational and prioritisation skills, with the ability to balance competing clinical and managerial demands.
- Accurate, timely and contemporaneous record keeping.
- IT literacy, including confident use of clinical/patient record systems.
- Ability to lead, support and develop clinical colleagues and contribute to the development of the nursing team as the clinic grows.
- Sound problem-solving and decision-making skills, with the ability to work autonomously and know when to escalate.
- Ability to build effective relationships with consultants and the wider multidisciplinary team.
Desirable Experience & Qualifications
- Recognised leadership or management qualification.
- Practice assessor/mentorship qualification.
- Training or qualification in clinical governance, audit or quality improvement.
- Competence in childhood immunisation.
- Experience within an independent/private healthcare setting.
- Experience of CQC registration, standards or inspection.
- Experience of developing new clinical services or ways of working.
- Line management, recruitment or induction experience.
- Experience of deputising or providing operational leadership.
- Knowledge of CQC fundamental standards and requirements for independent healthcare providers.
- Understanding of quality-improvement methodology.
- Awareness of the operational and commercial context of independent healthcare.
Personal Attributes
We are looking for someone who is:
- Compassionate, warm and genuinely child- and family-centred.
- Professional, calm and composed under pressure.
- Flexible and adaptable, and comfortable working within a small, growing team.
- Collaborative and supportive.
- Committed to high standards, patient safety and continuous improvement.
- Reliable, discreet and demonstrates a high level of personal integrity.
Other Requirements
- Satisfactory enhanced DBS check, including the children’s barred list.
- Satisfactory occupational health clearance, including immunisation status appropriate to a clinical role.
- Right to work in the UK.
- Willingness to work flexibly around the operational needs of the clinic, including evening and Saturday working as required.
- Physically able to undertake the clinical duties of the role, with reasonable adjustments as required.
Appointment to this post is subject to satisfactory pre-employment checks, including an enhanced DBS check with children’s barred-list check, occupational health clearance and confirmation of the right to work in the UK.
For an informal discussion about the role or if you have any questions, please contact Clare Baker, Managing Director, at [email protected]
Pay: £50,000.00-£55,000.00 per year
Work Location: In person
