Responsibilities:
- Provide exceptional customer service by answering incoming calls and assisting customers with inquiries or concerns
- Handle customer complaints or issues in a professional and timely manner
- Maintain accurate customer records and update information as needed
- Assist with order processing, including taking orders over the phone and entering them into the system
- Perform data entry tasks to update customer information and process payments
- Collaborate with other departments to resolve customer issues or escalate them as necessary
- Maintain a high level of product knowledge to effectively assist customers with their inquiries
- Follow company policies and procedures to ensure customer satisfaction
Qualifications:
- Previous experience in a customer service role is preferred, but not required
- Excellent phone etiquette and communication skills
- Proficient in using Google Suite and other office software applications
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Familiarity with administrative and clerical duties
- Experience with computerized systems, such as Order Wise, is a plus
- Accurate typing skills and data entry experience
If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you. Join our team and enjoy a supportive work environment, competitive pay, and opportunities for growth. Apply today!
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company pension
- On-site parking
- Sick pay
Ability to commute/relocate:
- Coventry CV3 2RQ: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
