Do you have a passion for working with people and the ability to empathise with others?
Working as a Night Concierge, you will provide a first point of contact and safeguarding to clients at night. You will be responsible for dealing with emergencies, undertaking regular health and safety checks on patrols, basic cleaning and through monitoring the CCTV system; you will also report incidents or maintenance issues and communicate any concerns or events to the rest of the team.
Birkenhead Street is a 31-bed hostel. There is also one emergency bed space which is used by the Camden Safer Street team to move people directly off the street. Our main client group is homeless people 19+ (male and female) including rough sleepers, ) with varied support needs. Birkenhead Street is staffed 24/7 with a combination of Project workers, Night workers, Night Concierges and a small Management team.
Shift pattern will be 4 nights on, 4 nights off, 9.30pm-7.30am (10-hour shifts, no break). This will be working alongside a Night Worker.
About you
We are looking for people with good communication skills and an understanding of the issues that affect homeless or vulnerable adults. You will need to be able to interact with clients in a positive and friendly manner, and be passionate about working in a service that supports vulnerable adults. In addition to this;
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You should have a basic level of numeracy and literacy skills and the ability to use your initiative; to identify the appropriate action to take in various situations.
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You’ll also be expected to be punctual, awake and alert at all times during your shift and act with integrity, within our policies and procedures.
You don’t need to have direct experience; above all we are looking for hard-working, committed individuals who have a genuine desire to support people to transform their lives.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Closing date: 10am 17th August 2026
Interview and assessments on: 27th August 2026
This role is eligible for visa sponsorship. Applicants must have right to work in the UK for the duration of employment.
Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000
