Job Summary/Job Purpose:
The post holder will provide an efficient, caring and quality reception and clerical service within the Acute & Emergency Medicine Department, working as part of a clerical team, to cover the department 24 hours a day, seven days a week.
The post holder will be responsible for accurate maintenance of various records alongside other general administrative and clerical duties. This role involves a great deal of liaison with nursing and medical staff, other staff members across all areas within the HB and a high degree of patient contact. The Receptionist must have the ability to pay attention to detail.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Registration of patients in Reception and any other areas as and when require
To deal with patients, relatives and visitors who may be angry or upset in a tactful manner.
To assess certain situations regarding patients medical welfare and deal in an appropriate manner.
To deal with hostility from aggressive, sometimes inebriated patients, relatives and their friends.
Liaise with ambulance crews, police and hospital security.
Preparing notes, general filing, photocopying, faxing and scanning.
Ensure all aspects of patient personal matters/records are dealt with in a confidential manner.
To follow the policies and procedures as set down in the department, ensure that any changes are implemented.
Dealing with all manner of enquires verbally or by telephone.
Arrange / book attendance in to department via Symphony and Myrddin system and scanning of notes for transfer to wards with the relevant staff and departments.
Book outpatient appointments on the hospital Myrddin system.
Access previous patient history via Clinical Work Station or HealthRecords.
To organise the preparation of notes for subsequent scanning, to include boxing up of the notes in readiness.
To attend regular training courses as required
Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
This job framework under the main duties of the job, is a guide to the duties you will be expected to perform immediately on your appointment and continues below. It is not part of your contract of employment and your duties may well be changed from time to time to time;-
To provide advice and demonstrate the clerical activities in the Acute &
Emergency Medicine Department , to new or less experience members of staff.
Ensure all equipment and resources within the department are used in an appropriate manner.
Support the multi- disciplinary team in the event of a Major incident.
To maintain good, professional communication with all disciplines of staff, GP’s and the general public.
