37 hours per week
We are seeking an organised, proactive, and customer-focused Early Help Service Team Administrator to provide high-quality administrative support to the Early Help Team.
This is a busy and rewarding role, supporting practitioners and managers to deliver effective services to children, young people, and families. You will play a key role in ensuring referrals, records, meetings, and communications are managed efficiently, helping families access the right support at the right time.
Working closely with colleagues, partner agencies, and families, you will contribute to the smooth operation of the service through excellent administration, communication, and customer service.
Key Responsibilities
- Provide comprehensive administrative support to the Early Help Service Team.
- Receive, process, and monitor referrals, ensuring information is recorded accurately and within agreed timescales.
- Maintain accurate and up-to-date records on electronic case management systems and databases.
- Arrange and support meetings, preparing agendas, circulating documentation, and producing accurate minutes.
- Act as a first point of contact for families, practitioners, and partner agencies, responding to enquiries professionally and sensitively.
- Manage team inboxes, telephone enquiries, diaries, and appointments.
- Produce correspondence, reports, spreadsheets, and presentations as required.
- Ensure all information is handled confidentially and in accordance with GDPR and information governance requirements.
- Work effectively with colleagues and partner agencies to ensure a coordinated approach to supporting children and families.
For further information or an informal discussion, please contact Hayley Nelson at [email protected]
Join #TeamIWC and you'll receive our staff benefits package, including:
- Annual leave entitlement of 32 days p/a PLUS public holidays!
- Local Government pension scheme
- Discounted Solent ferry travel
- Island bus network discount
- Cycle to work scheme
- Staff parking permit scheme
- Discounted island sports & leisure gym membership
- National and local discounts & benefits schemes
- Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
- Travel allowance may be available if commuting from the mainland (subject to criteria)
To discover more about our careers please visit Jobs and careers - Isle of Wight
The Isle of Wight Council currently does not have a license to sponsor overseas workers.
We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.
We are a Disability Confident employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.
The Isle of Wight Council protects its employees from discrimination, and this is supported by;
unacceptable behaviour policy
employee code of conduct
The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [email protected] if you would like to receive a copy.
The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.
Please note, appointment to a regulated role will require you to provide additional personal details, including full employment history, referee information, and consent for any required safeguarding checks, as part of the Council’s commitment to safer recruitment and compliance with regulatory requirements.
This council and its schools recruit according to the council’s Recruitment, Policy and Procedure and are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share in this commitment.
For support completing your online application or for further information on how to apply, phone 01983 823134 or email [email protected]. Only applications submitted online by the closing date will be accepted.
We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.
