Part-Time Customer Care Assistant – Maternity Cover (Sittingbourne)
Job Type
Part-Time – Maternity Cover
Working Hours
9:00am – 5:00pm
Pay
£13.45 per hour
Job Overview
We are looking for an experienced and reliable Customer Care Assistant to join our team on a part-time maternity cover basis. The role will involve providing excellent customer service by handling customer enquiries, processing orders and returns, and supporting the day-to-day running of the office.
When office duties are quieter, there will also be the opportunity to assist within the warehouse, including picking and packing orders.
Key Responsibilities
- Responding to customer enquiries via email
- Answering incoming telephone calls professionally and efficiently
- Taking customer orders over the phone and processing them accurately
- Processing customer returns and resolving any related issues
- Updating customer records and maintaining accurate information
- Assisting customers with delivery updates, product enquiries, and general support
- Supporting warehouse operations when required, including picking and packing orders
- Working closely with other departments to ensure excellent customer service
Requirements
- Previous customer service/customer care experience is essential
- Excellent communication skills, both written and verbal
- Professional and confident telephone manner
- Good organisational skills and attention to detail
- Ability to work in a fast-paced environment
- Willingness to assist in the warehouse when required
- Reliable, punctual, and able to work independently as well as part of a team
- Basic computer skills and experience using office systems
Benefits
- Friendly and supportive working environment
- Variety within the role between office and warehouse duties
- Monday to Friday working hours
- Training provided where necessary
Job Type: Part-time
Pay: £13.45 per hour
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
