Salary: £25,500–£30,000 per year, depending on experience
Location: Bourne End, Buckinghamshire
Job type: Full-time, permanent
Working hours: Monday to Friday, 9:00am–5:00pm
Working arrangement: Fully office-based
Gray’s Services Group is an established, family-run HVAC business delivering commercial and residential services across London and the wider UK.
We work across a diverse range of projects, including luxury retail environments, hotels, commercial properties and residential installations. As the business continues to grow and expand into new markets, we are looking for an organised and proactive Sales & Operations Coordinator to support our customers, sales processes and day-to-day operations.
This is a varied role suited to someone who communicates confidently, enjoys keeping things organised and is comfortable managing several tasks at once. You will report directly to the Commercial & Operations Director and work closely with him across customer enquiries, scheduling, supplier coordination and operational administration.
Previous experience is beneficial, but we are also open to entry-level candidates who demonstrate strong communication skills, attention to detail and a willingness to learn.
Key responsibilities
* Answering inbound customer telephone calls and responding to enquiries
* Arranging customer surveys and appointments
* Logging and maintaining customer information within the CRM
* Tracking customer enquiries and supporting customers throughout their sales journey
* Following up with customers by email
* Requesting quotations from suppliers
* Placing and monitoring supplier orders
* Producing RAMS documentation
* Preparing permit applications
* Scheduling engineers and subcontractors for jobs
* Scheduling directors for customer surveys
* Coordinating diaries and helping ensure jobs progress smoothly
* Supporting general sales and operational administration
* Occasionally assisting with marketing content, social media and advertising activity
Full training will be provided for areas such as RAMS, permit applications and internal processes.
What we are looking for
* Strong written and verbal communication skills
* A professional and confident telephone manner
* Good organisation and attention to detail
* The ability to prioritise tasks and manage multiple customer journeys
* Strong general computer literacy
* Confidence using Microsoft and Google applications, including Outlook, Word, Excel, Google Drive and Google Workspace
* A proactive, reliable and positive approach
* The ability to work independently and as part of a small team
Experience using a CRM system, and/or Monday.com, would be beneficial but is not essential.
Previous experience in administration, sales support, operations, construction, engineering or HVAC would also be advantageous.
Career development
This role offers genuine scope to grow alongside the business. Depending on your strengths and interests, there may be opportunities to develop further into areas such as:
* Sales
* Marketing
* Commercial operations
* Business operations
* Project and service coordination
We are looking for someone who can become an important part of the business and gradually take on greater responsibility as their experience develops.
Benefits
* Salary of £25,000–£30,000, depending on experience
* 28 days’ annual leave plus bank holidays
* Workplace pension contribution
* Free on-site parking
* Company events
* Training and development
* Clear opportunities for career progression
* No regular overtime or out-of-hours work
* Supportive, family-run working environment
Additional information
This is a fully office-based position at our Bourne End office. Applicants must be able to travel reliably to the workplace each day.
We are looking to appoint as soon as possible.
To apply, please submit your CV through Indeed.
Pay: £25,500.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
Education:
- A-Level or equivalent (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Location:
- Bourne End, Buckinghamshire (preferred)
Work Location: In person
