About Home Leisure Direct
We are the UK’s leading games room retailer, supplying everything from arcade machines to pool tables for Sky TV competitions. With over 20 national awards and a rapidly growing team, we love welcoming fresh talent and helping people kickstart their careers in a fun, dynamic industry.
The Role
Looking to start your career in customer support? Joining our close-knit Customer Service Team, you will learn how to guide customers through a seamless post-purchase journey. You’ll handle day-to-day queries via phone, live chat, and email. Don't worry if you don't know your pool tables from your pinball machines yet—we will provide full training to help you become a confident product expert.
Key Responsibilities:
- Support the Customer Journey: Work closely with our sales team to help customers with updates on their orders and answer general enquiries.
- Learn to Problem-Solve: Learn the ins and outs of our products to help residential and commercial clients find the right solutions to their questions.
- Helpful Communication: Act as the first point of contact for customer queries. With our team's support, you'll learn how to handle trickier conversations calmly, patiently, and with plenty of empathy.
- Varied Daily Tasks: From updating customer accounts to providing technical advice, you’ll learn a mix of administrative and communication skills as you grow with the business.
Skills & Experience (No industry experience required—we hire for attitude!)
- Great Communicator: You are friendly, confident on the phone, and able to write polite, clear emails.
- Eager to Learn: You are comfortable using computers (we use Apple Macs, spreadsheets, and Salesforce) and are quick to pick up new software.
- Positive & Patient: You can keep a cool head, listen well, and stay focused on helping the customer when they are frustrated.
- Ambition: A desire to learn and progress—most of our senior management started in exactly this role!
Why Join Us?
- Competitive Pay: Base of £26,600 with a realistic £29,000 OTE through monthly bonuses.
- Great Perks: 21 days holiday + your birthday off (with cake!), and cost-price staff discounts.
- Culture: A vibrant team with regular social events like go-karting, bowling, and parties.
- Wellness: Comprehensive health and wellbeing programme and retail discount schemes.
Location: Elberton, Bristol - BS354AL (In-Person) Salary: £26,600 + Monthly Bonuses (OTE £29,000) Hours: Mon–Fri, 08:00 – 17:00 (40 hours) Job Type: Full-time
Benefits:
- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
Job Type: Full-time
Pay: £26,600.00-£29,000.00 per year
Benefits:
- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
