** Must have previous ship experience in shore excursions or similar role**
POSITION SUMMARY / ESSENTIAL FUNCTIONS
- Meets and exceeds guest expectations and ensures complete guest satisfaction;
- Provides guests with port and tour information;
- Distributes tour tickets and escorts tours
- Socializes with guests when time permitting
- Demonstrates genuine concern for guests’ well-being at all times
- Proactive approach to problem solving
- Assists Destination Service Manager with all administrative aspects of the tour office
- Assists with the maintenance of an updated and accurate filing system for reference;
- Responsible for sale of tours and private arrangements
- Responsible for dispatch of tour buses and private cars
- Assigns tour escorts
- Coordinates other requirements for tours (water, lunch boxes etc)
- Makes port descriptions, booking forms
- Responsible for organization of guest debarkation briefings
- Distributes internal tour information
- Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office;
- Onboard sales of tours
- Assists Destination Services Manager with the induction of new destinations staff
- Completes, participates and promotes the Signature Service Training Program
- Monitor the practical application of the Company's policy, procedures and instructions.
- Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
- Participate in crew and passenger safety drills according to instructions from ship’s command
- Complies with company safety and pollution prevention regulations;
EDUCATION
- Knowledge of MS Office Suite and Fidelio ESSENTIAL
- Previous experience in travel industry either as Destinations Assistant on cruise ship or tour escort required
- Understanding of the highest level of service;
- Excellent administrative skills;
- High School Diploma or foreign equivalent is required
* Ship experience required for this role*
** 5 month contract
** shared cabin
** $3100 per month while onboard
** Please include photo on first page of CV and check email for response, including spam/junk folder **
Job Type: Full-time
Pay: £2,300.00 per month
Application question(s):
- Do you have working experience on Fidelio? Deal breaker
- Do you have current / previous ship experience in Shore Excursion role?
Work Location: Remote
