Job Summary
The Business Research Officer will support strategic planning, operational development, and market positioning within our domiciliary care and supported living services. The role involves conducting structured research, analysing complex data, developing business intelligence reports, and supporting organisational decision-making.
This is a skilled role requiring specialised analytical ability, project management skills, sector knowledge, and the capacity to interpret and present business-critical information.
Duties
Research, Analysis & Intelligence
● Conducts quantitative and qualitative research, including market analysis, community needs assessment, demographic research, and service evaluation.
● Collates, verifies, and interprets data relevant to domiciliary care and supported living regulations, commissioning trends, and strategic opportunities.
● Research accurate factual material, sector publications, policy updates and CQC guidance to support evidence-based decision-making.
● Identifies suitable contributors and stakeholders (internal and external) to support interviews, surveys, programme input, or case studies.
Business & Programme Development
● Liaises with internal teams to develop ideas for service enhancement, operational improvements, and new business proposals.
● Supports programme development through research, administrative coordination, and information management.
● Prepares business proposals, project briefs, market research reports, and cost outlines for senior management and external partners.
● Provides structured input into the design and development of new supported living schemes and domiciliary care pathways.
Reporting & Presentation
● Produces detailed written reports, presentations, and briefing documents to communicate findings to senior management, commissioners, and external stakeholders.
● Presents research outcomes in clear, structured formats to support strategic planning, compliance reviews, tender submissions, and operational changes.
● Monitors and evaluates the performance of ongoing research projects and reports outcomes to key decision-makers.
Stakeholder Liaison & Compliance Support
● Liaises with local authorities, NHS commissioners, housing partners, and internal teams to understand information needs and research requirements.
● Liaises with service users, families and staff to gather and evaluate feedback to inform service improvement
● Ensures all materials used in internal and external documents are copyright-compliant, including images, reports, data and commissioned content.
● Supports compliance and regulatory alignment by gathering and verifying key intelligence relevant to CQC frameworks, safeguarding guidance, and local authority contracts.
Market Insight & Service Improvement
● Research industry developments, competitor activity, pricing trends, and new care models to identify business risks and opportunities.
● Discusses potential changes in service design, pricing, marketing, promotion, and operational processes based on research outcomes.
● Contributes to business growth strategies by recommending improvements to service delivery, client engagement, and market positioning.
Qualifications
- Degree in Business, Health & Social Care, Public Policy, Data Analytics, Research Methods, or a related field (RQF Level 6+).
● Experience in research analysis, business intelligence, or project management, preferably within health and social care.
● Strong understanding of qualitative and quantitative research methodologies.
● Excellent written and verbal communication, with proven experience preparing professional reports.
● Ability to analyse complex data sets, interpret trends, and present findings clearly.
● Strong organisational and project management skills.
● Knowledge of domiciliary care, supported living, CQC standards, or social care policy (desirable but not mandatory).
Pay: £22.00-£25.00 per hour
Work Location: In person
