JOB APPLICATIONS WILL CLOSE SUNDAY 19th JULY 2026
HOURS ARE:
VACANCY 1 (Total hrs: 13hrs)
Monday All Day (8AM - 6PM) - 9 Hours
Tuesday Afternoon (2PM-6PM) - 4 Hours
VACANCY 2 (Total hrs: 17hrs)
Wednesday Afternoon (2PM-6PM) - 4 Hours
Thursday Afternoon (2PM-6PM) - 4 Hours
Friday All Day (8AM - 6PM) - 9 Hours
VACANCY 3 (Total hours :27hrs)
Tuesday All Day (8AM-6PM) - 9 Hours
Wednesday All Day (8am-6pm) - 9 Hours
Friday All Day (8am-6pm) - 9 Hours
Job summary
Are you a people person who thrives in a fast-paced environment and loves making a difference every day? Were looking for a warm, organised, and proactive Patient Services Care Navigator to become a valued part of our friendly and supportive team across South Milford Surgery and its branches Thorpe Willoughby and Micklefield.
This is far more than a reception role youll be the welcoming face and reassuring voice of the Practice, playing a key part in delivering an outstanding experience for our patients. Every day brings something different, offering the opportunity to support the smooth running of essential healthcare services.
Main duties of the job
What You'll Be Doing
As a central member of our team, you will:
- Provide a professional, compassionate, and efficient service to patients both in person and over the phone.
- Book appointments, arrange home visits, and respond to patient enquiries with care and confidence.
- Process incoming mail and patient communications accurately and promptly.
- Manage important administrative tasks including medication requests, pathology results and patient follow-ups.
- Welcome and register new patients, helping create a positive first impression of the Practice.
- Prepare and process documents including forms, letters, and fit notes.
Overview of your organisation
At our GP surgery, youll be joining a friendly, supportive, and patient-focused team that takes pride in delivering high-quality care to our local community. Our Care Navigation Team plays a vital role in ensuring patients feel welcomed, listened to, and supported from the moment they contact the practice.
We foster a positive and respectful working environment where teamwork, professionalism, and compassion are at the heart of everything we do. We understand the importance of collaboration and communication, and we value every member of staff for the contribution they make to the smooth running of the surgery.
We are looking for someone who shares our strong work ethic, is reliable, organised, and able to remain calm and empathetic in a busy healthcare setting. In return, we offer a supportive workplace with opportunities to learn and develop, alongside experienced clinical and administrative colleagues.
We are proud of the caring culture within our practice and are looking for someone who will enjoy being part of a dedicated and professional team.
- Due to travel required to work across branches the successful applicant MUST hold a clean driving license and have access to a vehicle.
Job Types: Part-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
