About Us:
Age UK Leicester Shire & Rutland is more than a Charity; we are a lifeline to older people in our local community. Part of our mission is to support older people in their everyday lives and help them to live independently.
We are recruiting a reliable and organised Casual Reception Administrator & Retail Assistant to join our team.
Key Responsibilities:
At Age UK Leicester Shire & Rutland, as the first point of contact for our organisation, you will play a crucial role in providing exceptional customer service and administrative support. The ideal candidate will have excellent communication skills, be proficient in office tasks, and have a strong attention to detail. You will also oversee the running of a small charity shop within the area, supporting your colleagues and volunteers.
Customer Service:
- Excellent customer service and interpersonal skills
- Friendly, approachable, and professional manner
- Ability to build positive relationships with customers and visitors
- Confident handling enquiries, complaints, and requests
Communication:
- Strong verbal and written communication skills
- Confident answering telephone calls and responding to emails
- Ability to communicate effectively with customers, colleagues, and external contacts
Reception & Administration;
- Welcoming visitors and managing reception duties
- Scheduling appointments and managing diaries (if required)
- General administrative skills, including filing, data entry, and record keeping
- Proficient in Microsoft Office (Word, Outlook, Excel) and other office systems
Retail Skills:
- Cash handling and operating till systems
- Processing sales
- Merchandising and maintaining attractive product displays
- Stock replenishment and inventory management
- Promote Gift Aid where appropriate
Organisation
- Excellent organisational and time management skills
- Ability to prioritise tasks in a busy environment
- Strong attention to detail and accuracy
Teamwork
- Works collaboratively as part of a team
- Willingness to support colleagues across different functions
- Flexible and adaptable to changing priorities
Personal Attributes
- Positive, enthusiastic, and reliable
- Professional presentation
- Self-motivated with a proactive approach
- Calm under pressure and able to multitask
How to Apply: Please submit your CV to [email protected]
Hours: Zero Hours
Salary: £12.71 per hour
Base: Clarence House, 46 Humberstone Gate, Leicester, LE1 3PJ
Closing date: 31.07.2026
Interview dates: TBC
Reference No. MW140726
Age UK Leicester Shire & Rutland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
