OVERVIEW :-
Clark Dental are one of the leading suppliers of Dental Equipment in the UK, with a long and established background in full surgery installations, repairs and servicing to the dental industry.
As part of our first class and unique service, we offer a remote access diagnosis solution for any digital Xray equipment that we have installed, as a first-tier solution, before sending out one of our fully trained engineers if the issue cannot be resolved remotely.
RESPONSIBILITES & DUTIES:-
As the successful candidate, you will be a first line technician of our support team, handling incoming calls from users of our digital software and equipment within the dental industry. Your role will be to diagnose whether the problem is a software or hardware related issue and to either resolve the problem by accessing the computer remotely or by liaising with the relevant manufacturer.
As well as handling incoming calls, you will also have scheduled software installation jobs in your diary and all work carried out, either scheduled or otherwise shall be recorded by yourself in our CRM system.
QUALIFICATIONS & REQUIREMENTS:-
· A general interest in this field will be essential.
· A very good understanding of Microsoft operating systems to be able to diagnose operating system related errors.
· CompTIA course completion would be an advantage
· Although some knowledge of digital imaging of the dental industry would be advantageous, it is not essential as full training on these aspects will be given.
· Good customer communication skills and to be able to listen to non-IT Clients and understand their requirements.
· You will need to be efficient and have a strong ability to be able to manage your own time.
· As you are the face of the business, you will need to be able to work under pressure, whilst maintaining a high level of customer service.
· Ability to drive and the use of your own vehicle would also be an advantage.
Job Types: Full-time, Permanent
Pay: £21,000.00-£23,500.00 per year
Benefits:
Education:
- Certificate of Higher Education (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
